Mohamed Shawqi

Monitors 120+ network devices, links, and core services 24/7 using SolarWinds, PRTG, and Site24x7, managing 45+ incidents daily in ITSM ticketing systems with 98% SLA compliance. Performs first-level troubleshooting and fault isolation across IP networking, Ethernet, VLAN, routing, and VPN infrastructure, resolving 85% of incidents remotely before escalation.

Managed and monitored BSS, Core, and IP/MPLS network elements, resolving over 120 critical wireless network incidents annually and reducing average fault restoration time by 35%. Reconfigured transmission routing, performed traffic rerouting, link capacity upgrades, and node version upgrades, and integrated Huawei wireless products including BTS3900, BSC6910, and U2020.

Acted as Single Point of Contact (SPOC) for network issues reported to the NOC 24/7, ensuring prompt resolution within SLAs. Monitored network infrastructure, documented all activities, and provided technical support for NOC-related tasks.

Maintained enterprise network and infrastructure connectivity for 200+ employees, resolving incidents across LAN, WAN, Internet, and network services. Managed network infrastructure, connectivity services, servers, and hosting environments, sustaining approximately 99.9% network availability.

Bachelor's degree in Electronics and Communication Engineering from Sudan University of Science and Technology, completed in 2014.