Vidhya Vijaykumar
@vidhyavijaykumar
I resolve infrastructure incidents, improve monitoring, and keep enterprise services within SLA.
United Arab EmiratesWhat I'm looking for
At Capgemini, I investigate and resolve incidents across servers, applications, infrastructure, and end-user environments. I use proactive monitoring and structured troubleshooting to restore services within agreed SLAs.
I've progressed from NOC Operations Analyst to Senior Analyst and Associate Consultant, providing L1/L2 support, triaging P2/P3 tickets, analyzing alerts and logs, and coordinating L2/L3 teams, vendors, and stakeholders. I also support change activities, asset tracking, root cause analysis, and service-request management.
I fine-tuned alert rules and thresholds to reduce false positives by approximately 30%, while helping standardize escalation paths to improve resolution speed and quality. I enjoy sharing operational knowledge through documentation, presentations, and KT sessions.
Experience
Work history, roles, and key accomplishments
Associate Consultant – Infrastructure Operations & Monitoring
Oct 2024 - Jul 2026 (1 year 9 months)
Investigated and resolved technical incidents affecting servers, applications, and infrastructure through proactive monitoring and structured troubleshooting. Coordinated with L2/L3 teams, vendors, and stakeholders to ensure timely restoration and service improvement.
Senior Analyst – Infrastructure Operations & Monitoring
Jul 2023 - Oct 2024 (1 year 3 months)
Provided L1/L2 support for infrastructure and monitoring incidents, conducted health checks and performance analysis, and maintained accurate records in ServiceNow and Jira. Supported root cause analysis and contributed to knowledge sharing and documentation.
Supported 24x7 Network Operations Center activities, monitored infrastructure and applications, and performed initial triage and escalation of technical alerts. Provided Level 1 troubleshooting and maintained shift handovers and incident updates.
Education
Degrees, certifications, and relevant coursework
BMS Institute of Technology
Master of Computer Applications, Computer Applications
2019 - 2021
Pursued a Master of Computer Applications degree from BMS Institute of Technology, Bangalore, from 2019 to 2021.
New Baldwin International Degree College
Bachelor of Computer Applications, Computer Applications
2016 - 2019
Completed a Bachelor of Computer Applications degree from New Baldwin International Degree College, Bangalore, from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Skills
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