Ismail KP
@ismailkp
Experienced systems administrator driving cloud, virtualization, and reliable IT operations.
United Arab EmiratesWhat I'm looking for
I am a seasoned IT professional with nearly 16 years of experience in systems administration, cloud platforms, virtualization and enterprise support across the Gulf region. I have led 24/7 service delivery, incident and change management, and technical support for multi-country operations.
My hands-on experience includes Windows Server administration, Office 365, VMware vSphere, Red Hat OpenShift, IBM mainframe support and backup/recovery using IBM TSM and Veeam. I have implemented security and DR practices and supported over 800 users across UAE, Bahrain, Kuwait, Qatar and Oman.
I hold multiple certifications including Red Hat Certified OpenShift Administrator, Red Hat System Administrator, AWS Solutions Architect Associate, VCP 6.0 DCV, ITIL v3 Foundation and CCNA. I routinely collaborate with cross-functional teams, conduct root-cause analysis, and drive improvements in monitoring, reliability and service desk operations.
I am targeting managerial opportunities where I can combine technical leadership, cloud and infrastructure expertise, and process transformation to deliver measurable business impact and reliable, secure IT services.
Experience
Work history, roles, and key accomplishments
Helpdesk Analyst
Gulf Business Machines
Dec 2011 - Present (14 years)
Managed Office 365 identity and email support while maintaining and monitoring VM infrastructure and IBM TSM backups for 800+ users across GCC, improving availability and operational reliability in a 24/7 environment.
IT Support Engineer
Qatar Steel Company
Jul 2008 - Oct 2011 (3 years 3 months)
Provided IT support and infrastructure maintenance including server administration, network supervision and end-user support to ensure continuity of operations across the organisation.
System Support Technician
Transit Duty Free Shop
May 2006 - Apr 2008 (1 year 11 months)
Delivered system support and maintenance including desktop/server administration and user support to sustain retail IT operations and ensure service desk responsiveness.
Education
Degrees, certifications, and relevant coursework
P.A. First Grade College, Mangalore
Bachelor of Computer Applications, Computer Science
Completed a Bachelor of Computer Applications (B.C.A) from P.A. First Grade College affiliated to Mangalore University in 2004.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Interested in hiring Ismail?
You can contact Ismail and 90k+ other talented remote workers on Himalayas.
Message IsmailFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
