Prabhath Padmasiri
@prabhathpadmasiri
IT Support Engineer and Network Administrator improving uptime, network security, and audit-ready infrastructure across cloud and on-prem systems.
United Arab EmiratesWhat I'm looking for
Certified IT Admin with 10+ years in Network & Server mgmt & IT infra optimization. Increased uptime by 25%, cut costs by 25%, achieved 98% customer satisfaction. Skilled in cloud, security, ERP & leading teams.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
VisionTech Systems International LLC
Mar 2025 - Present (1 year 4 months)
Delivers L1/L2 IT support to 30+ users, resolves 95% of incidents within SLA, and maintains 98% customer satisfaction. Administers Windows Server, AD, Group Policy, and network infrastructure including FortiGate firewalls and Cisco Umbrella.
Network Administrator / Technical Support
Al Mawarid General Contracting LLC
Oct 2023 - Mar 2025 (1 year 5 months)
Administered network infrastructure for 100+ users across multiple locations, achieving a 25% increase in network uptime. Managed Cisco switches, routers, Wi-Fi Access Points, and SOPHOS firewalls, and built a centralized monitoring solution.
IT Administrator
Al Meera Kitchens LLC
May 2012 - Sep 2023 (11 years 4 months)
Managed full IT infrastructure across 4 branches, designing a multi-site virtual environment that increased uptime from 60% to 99.9% and reduced costs by 25%. Led SAP ERP implementation and automated tasks with custom scripts.
Education
Degrees, certifications, and relevant coursework
Middlesex University
Higher National Diploma, Computing
Completed HND in Computing, equivalent to 2 years of B.Sc. in Computing.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Social media
Job categories
Skills
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