wissam hasan
@wissamhasan
Dedicated NOC Manager with expertise in network operations management.
What I'm looking for
I am a dedicated NOC Manager with over 8 years of experience in managing and optimizing network operations. My career has been marked by a proven track record in enhancing network performance, reducing downtime, and implementing robust monitoring solutions in fast-paced telecommunications environments.
Throughout my journey, I have successfully led teams and projects that consistently achieve high stability SLAs aligned with reliability standards. My expertise in deploying advanced monitoring platforms like SolarWinds and PRTG has significantly enhanced proactive disruption detection and operational maturity. I am passionate about technical project management and thrive in dynamic settings where I can solve problems and adapt to evolving project requirements.
Experience
Work history, roles, and key accomplishments
Assistant Director of the Wireless Communication Branch
Syrian Wireless Organization (SWO)
Sep 2019 - Present (5 years 11 months)
Led the implementation and management of /20 / TETRA radio stations (SELEX Communications) services to vital government sectors (police, security, civil defense, and the military), achieving a 99.9% uptime. Supervised a team of 10 engineers and technicians in deploying 3 Radio Taxi stations technology across multiple locations, improving overall user satisfaction ratings by 80%. Optimized existing
Director of Electrical Projects Management Department
E.ZONE Electrical Engineering & Studies Office
May 2017 - Present (8 years 3 months)
Designed and supervised PV systems (10–80 kW) for commercial and educational buildings. Conducted feasibility studies and technical designs that helped clients reduce energy costs by up to 60%.
Chef of the Licensing Department
SYTRA – Syrian Telecom Regulatory Authority
Jul 2016 - Jun 2019 (2 years 11 months)
Prepared licensing conditions and technical specifications for ISPs and telecom operators. Monitored licensee compliance and performance by high-stability SLAs aligned with related standards.
NOC Manager /Public Data Network (PDN)
Syrian Telecommunications
Sep 2009 - Nov 2015 (6 years 2 months)
Managed a team of 15 network and system Engineers, improving incident response time by 30% through effective training and process enhancements. Monitored and maintained network performance for over 450.000 ADSL subscribers, achieving a 98% uptime. Played a key role in a major network upgrade, contributing to a 40% increase in bandwidth capacity.
Network Operation Engineer
Syrian Government ISPs (Tarassul & 190)
Nov 1998 - May 2008 (9 years 6 months)
Designed and implemented network solutions that supported the company's growth to 500,000 active users. Led troubleshooting efforts that improved network performance metrics by 30%. Collaborated with IT security teams to enhance network security protocols, reducing incidents by 25%.
Education
Degrees, certifications, and relevant coursework
Syrian Engineers Syndicate
Consultant Engineer, Low Current Specialty
2023 - 2023
Specialized in low current systems, enhancing expertise in electrical engineering applications. Focused on practical and theoretical aspects of modern engineering practices.
Higher Institute of Business Administration (HIBA)
MBA, Operations & Executive Management
2011 - 2013
Completed a Master of Business Administration with a focus on Operations & Executive Management. Gained comprehensive knowledge in business strategy, leadership, and operational efficiency.
Tishreen University
Bachelor’s in Electrical Engineering, Electrical Engineering
1990 - 1995
Acquired a Bachelor's degree in Electrical Engineering, covering fundamental principles and advanced topics. Developed a strong foundation in electrical systems and their applications.
Availability
Location
Authorized to work in
Job categories
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