Mitch Irussi

I’m a customer-focused professional with 10+ years of experience delivering exceptional customer service, resolving customer concerns, and building lasting client relationships. I’m skilled in handling high call volumes, managing customer accounts, problem solving, and CRM systems, with a reputation for streamlining systems and using data analysis to improve outcomes.

In my current role as a Customer Service Representative / Business Development Representative at Omega Energy Advisors (2015–Present), I assist customers through phone, email, and CRM while providing professional, solution-focused support. I resolve inquiries, manage account and service concerns efficiently, schedule appointments, maintain accurate customer records, and contribute to team leadership in fast-paced, high-quality environments. I also bring a Bachelor’s degree from the University of Nevada, Las Vegas in Marketing & Kinesiology and relevant certifications, including TEFL Certified English Teacher and Remote Closer University.