Mary Keady
@marykeady
Customer-focused leader and accomplished sales professional.
What I'm looking for
I am a dedicated customer service professional with a strong background in sales and business development. My experience as a Senior Business Development Representative has equipped me with the skills to manage the full sales cycle, from identifying upsell opportunities to providing tailored solutions that drive client success. I thrive in fast-paced environments and am passionate about optimizing retention strategies to enhance customer satisfaction.
At GoTo Technologies, I successfully led a team of nine in driving significant business growth, contributing an impressive $20 million to annual revenue through strategic outreach and effective client engagement. My ability to leverage data-driven insights and CRM tools has resulted in a 97% prospecting success rate, showcasing my commitment to excellence and continuous improvement in sales processes.
With a Bachelor’s degree in Communication from Boston College, I possess strong communication skills that enable me to build lasting relationships with clients and stakeholders. I am eager to leverage my expertise in an account manager role, where I can continue to drive growth and success for my team and organization.
Experience
Work history, roles, and key accomplishments
Volunteer
Cradles to Crayons
Jan 2024 - Present (1 year 6 months)
Assisted in sorting, inspecting, and packaging donated items at The Giving Factory. Contributed to providing high-quality clothing, toys, and other essentials to children in need throughout New England.
Team Lead & Business Development Representative
GoTo Technologies
Jan 2024 - Present (1 year 6 months)
Led sales development and client engagement for a 9-person Enterprise Sales team, contributing $20M to annual revenue through high-volume outreach. Managed the full expansion sales cycle, from prospecting to closing new opportunities, while optimizing sales processes using CRM tools and data-driven insights.
Yoga Instructor
Self Employed
Jan 2020 - Present (5 years 6 months)
Provided 500+ hours of vinyasa yoga instruction at various studios, coaching and mentoring students. Fostered client loyalty through personalized instruction and strong relationships.
Volunteer
NewLife Furniture Bank
Jan 2015 - Present (10 years 6 months)
Helped collect, process, and distribute hundreds of donated furniture and household items to individuals and families in need. Contributed to community support efforts throughout the greater Boston area.
Business Development Representative
Lookout Data Security
Jan 2021 - Jan 2024 (3 years)
Conducted extensive inbound and outbound research across 12 state territories, leveraging data-driven prospecting to identify potential long-term clients and generate high-value leads. Secured $600K in customer contracts by building and nurturing client relationships through strategic outreach and managed over 150 client records in a proprietary CRM.
Assistant Buyer
Boston College
Jan 2021 - Jan 2023 (2 years)
Optimized procurement processes for the Dining Department by facilitating seamless communication between vendors and production, managing weekly orders. Ensured maximum value by optimizing the price and quality of goods through a competitive bidding process and created an efficient vendor ordering process.
Manager
Lululemon
Jan 2019 - Jan 2021 (2 years)
Led a 35-person team, overseeing hiring, onboarding, training, mentorship, and coaching to ensure exceptional customer service and team performance. Strengthened customer engagement and brand loyalty by planning and executing corporate community initiatives, brand-aligned events, and daily social media management.
Administrative Assistant
Boston College
Jan 2018 - Jan 2020 (2 years)
Coordinated administrative duties for the senior management team in Dining & Auxiliary Services and Law School, supporting a staff of 45. Provided daily administrative support to the Head of Human Resources and created presentations for senior personnel on reports, budget proposals, and training.
Educator
Lululemon
Jan 2018 - Jan 2019 (1 year)
Assisted in hiring, onboarding, and training all new employees, fostering a strong team culture. Delivered exceptional customer service, earning a reputation as a dedicated and reliable team leader, and organized community-driven events.
Intern & Volunteer
American Institute of Foreign Study
Jan 2011 - Jan 2021 (10 years)
Assisted in coordinating placements for au pairs, supporting their integration by organizing cultural events and activities. Promoted the positive impact of cultural exchange and advocated for global connections and diversity.
Education
Degrees, certifications, and relevant coursework
Boston College
Bachelor of Arts, Communication
Grade: 3.6 GPA
Activities and societies: Club Volleyball, BC Dining
Completed a Bachelor of Arts degree with a focus on Communication. Gained foundational knowledge in various aspects of communication, preparing for professional roles. Achieved a strong academic record with a 3.6 GPA.
Medfield High School
High School Diploma, General Studies
Activities and societies: Junior Varsity Volleyball, Basketball, and Soccer
Completed high school education, participating in various athletic activities. Developed teamwork and discipline through involvement in multiple sports. Prepared for higher education through a comprehensive curriculum.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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