MK
Open to opportunities

Mary Keady

@marykeady

Customer-focused leader and accomplished sales professional.

United States
Message

What I'm looking for

I am looking for a role that allows me to empower teams, drive growth, and foster strong client relationships in a collaborative environment.

I am a dedicated customer service professional with a strong background in sales and business development. My experience as a Senior Business Development Representative has equipped me with the skills to manage the full sales cycle, from identifying upsell opportunities to providing tailored solutions that drive client success. I thrive in fast-paced environments and am passionate about optimizing retention strategies to enhance customer satisfaction.

At GoTo Technologies, I successfully led a team of nine in driving significant business growth, contributing an impressive $20 million to annual revenue through strategic outreach and effective client engagement. My ability to leverage data-driven insights and CRM tools has resulted in a 97% prospecting success rate, showcasing my commitment to excellence and continuous improvement in sales processes.

With a Bachelor’s degree in Communication from Boston College, I possess strong communication skills that enable me to build lasting relationships with clients and stakeholders. I am eager to leverage my expertise in an account manager role, where I can continue to drive growth and success for my team and organization.

Experience

Work history, roles, and key accomplishments

CC
Current

Volunteer

Cradles to Crayons

Jan 2024 - Present (1 year 6 months)

Assisted in sorting, inspecting, and packaging donated items at The Giving Factory. Contributed to providing high-quality clothing, toys, and other essentials to children in need throughout New England.

GT
Current

Team Lead & Business Development Representative

GoTo Technologies

Jan 2024 - Present (1 year 6 months)

Led sales development and client engagement for a 9-person Enterprise Sales team, contributing $20M to annual revenue through high-volume outreach. Managed the full expansion sales cycle, from prospecting to closing new opportunities, while optimizing sales processes using CRM tools and data-driven insights.

NB
Current

Volunteer

NewLife Furniture Bank

Jan 2015 - Present (10 years 6 months)

Helped collect, process, and distribute hundreds of donated furniture and household items to individuals and families in need. Contributed to community support efforts throughout the greater Boston area.

LS

Business Development Representative

Lookout Data Security

Jan 2021 - Jan 2024 (3 years)

Conducted extensive inbound and outbound research across 12 state territories, leveraging data-driven prospecting to identify potential long-term clients and generate high-value leads. Secured $600K in customer contracts by building and nurturing client relationships through strategic outreach and managed over 150 client records in a proprietary CRM.

BC

Assistant Buyer

Boston College

Jan 2021 - Jan 2023 (2 years)

Optimized procurement processes for the Dining Department by facilitating seamless communication between vendors and production, managing weekly orders. Ensured maximum value by optimizing the price and quality of goods through a competitive bidding process and created an efficient vendor ordering process.

BC

Administrative Assistant

Boston College

Jan 2018 - Jan 2020 (2 years)

Coordinated administrative duties for the senior management team in Dining & Auxiliary Services and Law School, supporting a staff of 45. Provided daily administrative support to the Head of Human Resources and created presentations for senior personnel on reports, budget proposals, and training.

LU

Educator

Lululemon

Jan 2018 - Jan 2019 (1 year)

Assisted in hiring, onboarding, and training all new employees, fostering a strong team culture. Delivered exceptional customer service, earning a reputation as a dedicated and reliable team leader, and organized community-driven events.

AS

Intern & Volunteer

American Institute of Foreign Study

Jan 2011 - Jan 2021 (10 years)

Assisted in coordinating placements for au pairs, supporting their integration by organizing cultural events and activities. Promoted the positive impact of cultural exchange and advocated for global connections and diversity.

Education

Degrees, certifications, and relevant coursework

Boston College logoBC

Boston College

Bachelor of Arts, Communication

Grade: 3.6 GPA

Activities and societies: Club Volleyball, BC Dining

Completed a Bachelor of Arts degree with a focus on Communication. Gained foundational knowledge in various aspects of communication, preparing for professional roles. Achieved a strong academic record with a 3.6 GPA.

MS

Medfield High School

High School Diploma, General Studies

Activities and societies: Junior Varsity Volleyball, Basketball, and Soccer

Completed high school education, participating in various athletic activities. Developed teamwork and discipline through involvement in multiple sports. Prepared for higher education through a comprehensive curriculum.

Tech stack

Software and tools used professionally

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Mary Keady - Volunteer - Cradles to Crayons | Himalayas