Open to opportunities

Alex Fuller

@alexfuller

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Sales-driven professional passionate about AI technologies and client solutions.

United States

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What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth in AI-driven sales.

I am a sales-driven professional with over 10 years of experience in consultative selling and CRM optimization. My passion for emerging AI technologies allows me to effectively translate technical value into client solutions, driving revenue growth and enhancing customer satisfaction.

In my current role as an Inside Sales Representative at Beyond Finance, I proactively engage with prospective clients, utilizing a consultative sales approach to tailor solutions that meet their unique financial needs. My efforts have led to a significant increase in referrals and improved close rates through data-driven targeting and AI insights.

Throughout my career, I have developed a strong foundation in customer service and operations, having worked with Delta Airlines and Ricoh USA. My ability to analyze data and streamline processes has consistently contributed to improved efficiency and effectiveness in my roles. I am now seeking to leverage my skills as an AI Business Development Representative.

Experience

Work history, roles, and key accomplishments

Current

Inside Sales Representative

Current

Beyond Finance

Apr 2024 - Present (1 year 2 months)

Proactively contacted prospective clients to introduce comprehensive debt relief programs and negotiate personalized payment plans. Leveraged AI-driven CRM insights (Einstein Analytics) to prioritize high-value leads, improving close rate by 15%.

Consultative Selling Prospecting Pipeline Management Negotiation Salesforce Einstein Analytics

Listing Consultant

Virtual Properties Realty

Jan 2016 - Mar 2024 (8 years 2 months)

Designed marketing campaigns using digital media and promotional items, obtaining 25% of business from referrals. Utilized Salesforce CRM to track client interactions and designed targeted outreach campaigns using AI tooling (ChatGPT for email drafts), boosting referral volume by 10%.

Marketing Campaigns Digital Media Negotiation Salesforce CRM Referrals

Customer Service Operations

Delta Airlines

Jun 2011 - Sep 2023 (12 years 3 months)

Collected and analyzed customer service performance data, reporting findings to management. Performed onboarding and training for new support team members, and analyzed workflows to improve efficiency.

Customer Service Data Analysis performance reporting Training Operations Management Problem Solving Communication

Account Manager

Ricoh USA

Jul 2013 - Dec 2015 (2 years 5 months)

Analyzed contracts to ensure compliance and collaborated on a team to resolve meter-invoicing errors for over 500 locations. Managed a high-volume workload, handling an average of 50 invoicing inquiries per day while meeting tight deadlines.

Invoicing Billing Process Improvement Auditing Customer Service

Global Wealth Management Intern

Morgan Stanley Wealth Management

Jan 2009 - Aug 2009 (7 months)

Engaged in ongoing mutual fund research to assist in financial portfolio management for high-wealth clients. Conducted models to forecast growth, risk, and return for client portfolios and identified macro-economic trends.

Mutual Fund Research Portfolio Management Financial Modeling Risk Assessment Return Forecasting Wealth Management

Education

Degrees, certifications, and relevant coursework

Georgia State University

Bachelor of Business Administration, Finance

Studied the fundamentals of business administration with a focus on finance. Gained knowledge in financial portfolio management and macroeconomic trends.