mitchell eneh

Coordinate a high-performing appointment setter team to achieve daily outreach and appointment booking targets. Onboard and train new appointment setters on workflows, communication standards, and performance expectations.

Identified and engaged prospective clients through market research and targeted business development initiatives. Conducted needs assessments to recommend AI-powered business solutions.

Managed calendars, appointments, and email correspondence. Organized business documents, digital files, and administrative records.

Identified qualified business owners across the United States seeking to sell their businesses. Built high-quality prospect databases with verified contact information and business insights.

Conducted online research to identify cleaning service providers within assigned locations. Gathered and verified business information, contact details, services offered, and locations.

Directed operations of the support unit, managing 500+ inquiries daily across phone, email, and in-person channels. Implemented structured escalation workflows, cutting average resolution time by 20% and improving satisfaction scores.

Handled 50+ customer inquiries daily via phone, email, and in-person, maintaining a 92% satisfaction rating. Resolved billing disputes and service complaints with a 95% resolution rate.

Maintained and updated CRM entries for over 2,000 customer and prospect records, achieving 99% data accuracy. Prepared 150+ sales and operational documents monthly, improving follow-up efficiency by 30%.

Managed 30+ weekly schedules, meetings, and travel logistics for executives with zero conflicts. Produced reports, correspondence, and presentations with 100% accuracy.

Completed training in sales fundamentals, prospecting, lead generation, closing techniques, tech sales, digital selling, and practical sales scripts.

Acquired practical knowledge of CRM platforms, productivity tools, and digital communication systems, including Google Workspace, Microsoft Office Suite, and virtual collaboration tools.

Gained practical expertise in supply chain logistics, operations management, and inventory control, with a focus on optimizing end-to-end processes to improve efficiency and reduce costs.

Developed skills in demand forecasting, procurement, and sourcing strategies, aligning supply chain planning with organizational goals for improved performance.

Specialized in project planning, execution, and risk management, while enhancing leadership, budgeting, and stakeholder management skills.

Built strong foundations in computer systems, programming, and engineering problem-solving, developing analytical and technical skills applicable to customer support operations and process improvements.