I’m looking for a role where I can apply my customer service expertise and problem-solving skills to drive client satisfaction and business growth. I value opportunities for professional development and collaboration within a supportive and innovative team.
jemilat oloyede
@jemilatoloyede
Customer Support Specialist | Lead Generation & Appointment Setter | Virtual Assistant
What I'm looking for
Experienced and results-driven Administrative Professional with a strong focus on customer support, data management, and operational excellence. I am committed to delivering outstanding service by leveraging analytical thinking, creative problem-solving, and keen attention to detail.
With over a decade of combined experience in customer support, administrative management, CRM solutions, lead generation, appointment setting, email marketing, and Zapier automation, I bring a diverse skill set to drive organizational efficiency. As a dependable and ethical support specialist, I align with an organization’s mission, vision, and goals to ensure consistent achievement of deliverables and continuous improvement.
In my customer support role, I have a strong track record in resolving inquiries, enhancing customer experience, and building lasting relationships that contribute to business growth. With excellent communication skills and a problem-solving mindset, I thrive in fast-paced environments where customer satisfaction is the priority.
As a lead generation specialist, I excel at identifying and qualifying prospects, managing data for accurate targeting of key decision-makers, and leveraging tools like Apollo.io. My expertise lies in optimizing outreach strategies, nurturing leads, and driving business growth through strategic prospecting.
In administrative management, I have successfully overseen office operations, handled correspondence, scheduled meetings, and managed calendars to ensure seamless workflows and efficiency.
I thrive in fast-paced environments where I utilize collaboration tools, project management software, and CRM systems to streamline processes and enhance productivity.
If you're looking for a results-driven, dedicated professional with a proven track record of delivering outstanding service, I’d love to discuss how my expertise can help your business achieve its goals.
Experience
Work history, roles, and key accomplishments
Principal Administrative Officer
Independent National Electoral Commission
Jan 2023 - Dec 2019 (-4 years 11 months)
I provide customer support by resolving inquiries and managing feedback, achieving a 95% satisfaction rate. Through coordinated outreach and collaboration, I’ve increased engagement by 20% and boosted participation in underserved areas by 15%.
Lead Generation & Outreach
Freelancer
Jan 2024 - Present (1 year 5 months)
I excel in lead generation, appointment setting, and personalized outreach using tools like Apollo.io, HubSpot, and Lemlist. Skilled in qualifying prospects, optimizing campaigns, and automating processes, I drive efficiency and boost conversion rates while ensuring seamless handovers to sales teams.
Senior Administrative Officer
Independent National Electoral Commission
Jan 2020 - Jan 2022 (2 years)
I trained and managed 100+ officials, enhancing efficiency and ensuring a seamless customer experience. By handling high-volume inquiries and maintaining accurate data reporting, I improved satisfaction rates by 15% and boosted data accuracy by 25%.
Administrative Officer I
Independent National Electoral Commission
Jan 2017 - Dec 2019 (2 years 11 months)
I streamlined registration processes, handled over 1,000 inquiries, and ensured accurate data entry, reducing errors by 20%. By optimizing workflows and managing secure document distribution, I improved efficiency and maintained 100% on-time service, boosting customer satisfaction.
Administrative Officer II
Independent National Electoral Commission
Jul 2013 - Dec 2017 (4 years 5 months)
I maintained 100% data accuracy in customer records and achieved a 95% inquiry resolution rate. I also helped train over 100 ad-hoc staff, enhancing service quality and customer interaction skills.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Master of Business Administration, Business Administration
2020 - 2023
Tai Solarin University of Education
Bachelor of Science (Ed), Business Administration
2006 - 2010
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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