Open to opportunities

Relebohile Molaba

@missmolaba

Message

Multiskilled administrative professional specializing in remote billing, customer support, and operations.

South Africa

Message

What I'm looking for

I seek remote-friendly roles combining medical billing, customer support, and admin operations with opportunities to improve workflows and support cross-time-zone teams.

I am a multiskilled administrative professional with five years of combined remote and in-person experience across medical billing, customer support, virtual assistance, real estate administration, and bookkeeping. I consistently manage insurance claims, CRM systems, scheduling, document control, and client communication while maintaining HIPAA compliance and accurate records.

I have supported operations and management with logistics, reporting, invoicing, and presentations, and I deliver customer support using tools such as Helpscout and HubSpot. I improved workflow tracking with Excel reports and pivot tables, contributed to retention and process improvements, and achieved strong customer satisfaction metrics.

Technically comfortable with CRM/EHR platforms (Healthie, Candid, Syrinx, Inspire), HubSpot, Zoho, Salesforce, front-end basics (HTML, CSS, JavaScript), Microsoft Office and Google Workspace, I thrive in fast-paced, cross-time-zone environments and enjoy roles that combine client-facing service with tech-facing operational support.

Experience

Work history, roles, and key accomplishments

Remote Billing & Benefits Coordinator

Telehealth

May 2022 - May 2025 (3 years)

Verified insurance benefits, submitted claims and handled appeals for mental health services using EHR platforms while maintaining HIPAA compliance and improving billing workflows. Corrected billing issues and supported claims processing.

EHR Candid)Insurance Verification Appeals HIPAA)

Call Center Agent

NextLink Customer Services

Jan 2022 - Jan 2025 (3 years)

Handled inbound and outbound calls, recorded client feedback, escalated issues, and updated CRM systems, achieving 95% customer satisfaction and reducing call handling time. Maintained quality standards under pressure.

Customer Feedback Escalation Management Quality Assurance

Sales Representative

Choice Clothing

Jun 2022 - Dec 2024 (2 years 6 months)

Delivered personalized customer service, managed stock control, cashier duties, and merchandising, consistently met monthly sales targets and increased daily revenue. Built customer loyalty and repeat business.

Retail Sales Stock Control Cashiering Merchandising Customer Service Sales Targets Visual Merchandising

Office Administrator

Freelance

Jan 2019 - Apr 2024 (5 years 3 months)

Provided remote and in-person office administration across healthcare billing, real estate admin, bookkeeping, and virtual assistance, improving workflow tracking and document control. Managed insurance claims, scheduling, inventory, and created Excel reports that enhanced operational visibility.

Medical Billing Insurance Claims Excel Pivot Tables Document Management Scheduling Bookkeeping Virtual Assistance

Customer Experience Associate

SaaS Startup

Dec 2021 - Dec 2022 (1 year)

Delivered customer support and onboarding using HelpScout and HubSpot, tracked customer trends with Google Sheets and pivot tables, and collaborated with teams to improve retention and workflows. Managed community engagement and feedback to reduce churn.

Helpscout HelpScout HubSpot Customer Onboarding Community Engagement Google Sheets Pivot Tables Customer Retention Support Operations

Operations & Admin Support Specialist

AdminAssist (Pty) Ltd

Jan 2019 - Apr 2020 (1 year 3 months)

Coordinated equipment management, client communications, scheduling, reporting, and timesheet audits while maintaining accurate records in Syrinx and Inspire CRM. Supported invoicing, supplier queries, and resolved operational issues.