Looking for a job

Kiren Chanderman

@kirenchanderman

Healthcare & Admin Operations Specialist, 10+ yrs experience. 100 cases at 98% accuracy. Former team lead. Salesforce/Zendesk/EMR expert. Remote Ready

South Africa

Message

What I'm looking for

I'm open to administrative, office support, operations, customer service, data capture, and logistics roles where I can keep records accurate, coordinate stakeholders, and support high-volume work.

I've supported Discovery Health, Ampath Laboratory, Dynamic Freight, and Incredible Connection/ACER in high-volume administrative, healthcare, operations, and customer service environments.

At Discovery Health, I process 200+ preauthorization requests weekly with over 98% accuracy, maintain cases across Salesforce, Oracle, and Zendesk, and follow up with patients, providers, and internal teams to keep urgent requests moving. Previously, I resolved 97% of member and provider queries on the first call and coached a team of 15 consultants as Acting Second-in-Charge.

I've coordinated 50+ patient appointments daily, managed confidential electronic records, supported 100+ weekly shipments, and helped reduce inventory discrepancies by 20%. I bring organised documentation, clear communication, and dependable follow-through when priorities shift.

Experience

Work history, roles, and key accomplishments

Current

Preauthorization Specialist

Current

Discovery Health

Apr 2026 - Present (5 months)

Processes over 200 preauthorization requests weekly, maintaining accuracy above 98%. Updates case details in Salesforce, Oracle, and Zendesk, and coordinates with patients, providers, and internal teams to ensure timely resolution.

Salesforce Zendesk Case Management Data Entry Customer Service Time Management