Paidamoyo Joyce Gwekwerere

I’m a detail-oriented, highly organized administrator with extensive experience in data entry and data capturing, customer service, and front-office operations. I’m comfortable handling inbound calls, managing emails, and scheduling appointments while keeping client records accurate.

In a remote Appointment Setter & Lead Qualifier role for an Australia-based client, I initiated outbound calls, emails, and LinkedIn messages to warm and cold leads. I qualified leads, scheduled appointments between qualified prospects and the sales team, and maintained up-to-date lead information in CRM platforms including HubSpot and Pipedrive, while reporting on engagement and follow-up progress.

In my current Administrator role at FX Health, I manage executive calendars, coordinate travel, answer and direct incoming calls, and respond promptly to client inquiries. I also handle patient scheduling, billing, insurance verification, patient intake, coding, and record management with strict confidentiality standards—bringing strong communication, organization, and customer satisfaction to every interaction.