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Riki Nchabeleng

@rnchabeleng

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Healthcare Admin | Records & Case Management | EMR/EHR Systems & Medical Coding Familiarity

South Africa

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What I'm looking for

I seek a role that fosters collaboration, values innovation, and offers opportunities for professional growth in healthcare operations.

I am a psychology graduate with three years of nursing study and hands-on experience supporting nurses, administrators, and healthcare professionals across the U.S. Currently, I work in a high-volume, SaaS-driven support environment, resolving shift issues, credentialing concerns, and EMR-adjacent workflow breakdowns across various healthcare settings. My role involves direct collaboration with facility staff and leadership to bridge operational gaps and maintain system functionality under pressure.

In addition to support, I contribute to trust and safety operations, managing critical incident escalations and coordinating with compliance and law enforcement when necessary. I have also played a key role in updating standard operating procedures (SOPs), proposing analytics initiatives, and improving documentation workflows across multiple teams. My approach combines structure, tech fluency, and a steady, human touch to every system I engage with.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist (US Market)

Current

Clipboard Health

Nov 2024 - Present (7 months)

Provided real-time support to US-based healthcare facilities by resolving shift, credentialing, and clock-in issues through Zendesk. Guided administrators, staffing coordinators, and supervisors in navigating shift workflows and EMR-adjacent systems.

Zendesk EMR Credentialing Jira SOP Development Documentation Compliance

Technical Customer Success (UK Market)

YumaPOS

Apr 2024 - Present (1 year 2 months)

Led client onboarding, product training, and first-line technical support for UK-based POS clients in retail and hospitality. Managed user provisioning, payment system configuration, and partner coordination with vendors like Paynt and Elavon.

Onboarding Product Training Technical Support CRM Inventory Management Google Apps Script Documentation

Product Support Specialist (EMEA & APAC Regions)

Meltwater

Nov 2023 - Present (1 year 7 months)

Provided enterprise-level technical support to clients across EMEA and APAC markets, ensuring high-touch onboarding, training, and ongoing engagement. Managed and resolved Jira tickets, troubleshooting complex media monitoring and platform issues while configuring solutions tailored to client needs.

Technical Support Jira Media Monitoring Platforms Google Apps Script Data Cleaning Training Clients Configuration Enterprise Support

Administrative & Operations Assistant

Life Soccer Clinics

Dec 2019 - Present (5 years 6 months)

Oversaw full-cycle administrative operations, including client communications, CRM management, event coordination, and billing support. Managed customer databases via Zoho CRM and Excel, ensuring accurate tracking of customer interactions, tournaments, and contract renewals.

Administration CRM Management Event Coordination Billing Support Zoho Excel Python Logistics Coordination Payment Processing

Education

Degrees, certifications, and relevant coursework

University of Pretoria

Bachelor of Arts, Psychology, Criminology, and Anthropology

Emphasized mental health, behavioral theory, social systems, and social research. The curriculum covered various aspects of human behavior and societal structures.

Cape Peninsula University of Technology

Nursing Science, Nursing Science

Completed 2.5 years of study, including clinical training at Groote Schuur Hospital and District Six Community Health Clinic. Gained practical experience with EHR systems like Clinicom and OpenMRS for patient data management and clinical documentation. Trained in Public Health Management, Medical-Surgical Nursing, Maternal & Child Health, Psychiatric & Mental Health Nursing, and Community Health N