Candice Damons
@candicedamons
Dedicated billing specialist with strong analytical and problem-solving skills.
South AfricaWhat I'm looking for
As a billing specialist with extensive experience in customer service and administrative roles, I pride myself on my ability to resolve complex queries efficiently while maintaining high standards of service. My journey began at Discovery Health, where I managed the collection and reconciliation of premiums, ensuring timely resolutions and fostering strong relationships with clients. This role honed my skills in billing processes and client management, which I further developed at GetSavvi Health and Zest Life.
Currently, I am employed at Zest Life, where I take inbound calls to assist clients with claim queries, striving for zero lost calls per day. My commitment to excellence is evident in my proactive approach to problem-solving and my ability to adapt to various challenges. I am passionate about contributing to a positive work environment that values growth and development, and I am eager to leverage my skills in a new administrative role that aligns with my career aspirations.
Experience
Work history, roles, and key accomplishments
ZECustomer Service Administrator
Zestlife
Oct 2024 - Present (8 months)
Take calls to assist clients and broker with claim queries.
Log calls received on policy and claim records and routing enquiries to correct departments.
Strive for zero lost calls per day with a quality standard of 90%.
Resolve general and claim related correspondence within a 24-hour turnaround time.
Maintain and update daily workflow queue for management reporting
Billing Specialist
GetSavvi Health
Jul 2024 - Sep 2024 (2 months)
As a Billing Specialist at GetSavvi Health, I managed payment allocations, resolved billing escalations, and ensured accurate premium processing. I communicated regularly with retentions agents and handled customer queries via email and phone. My role involved reconciling premiums and assisting with IT ticket preparation for billing issues.
Technical Support Specialist
Amazon
Sep 2022 - May 2023 (8 months)
Provided outstanding technical support for Amazon's digital services and devices, including Kindle, Echo, and Fire TV. Acted as the first point of contact for North American and Canadian customers, resolving queries through phone, chat, and email. Utilized various tools for real-time troubleshooting and escalated issues when necessary.
Billing Specialist
Discovery Health
Feb 2014 - Apr 2019 (5 years 2 months)
Managed billing processes, ensured accurate invoicing, and handled customer inquiries related to billing issues. Collaborated with finance teams to streamline billing operations and improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
CTCollege of Cape Town
National Diploma, Business Administration and Management
2013 - 2014
Completed a National Diploma in Business Administration and Management, focusing on the principles of management, business operations, and administration.
Cravenby Secondary
High School Diploma, General Education
2002 - 2004
Grade: Grade 12
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
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