Open to opportunities

Fancy chepngetich

@fancychepngetich

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Versatile customer service representative with a focus on business development.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to leverage my customer service and business development skills.

I am a versatile customer service representative with proven experience in delivering exceptional service standards to high-level customer accounts. My strong communication skills enable me to build client trust through persuasive language and unwavering support. I am results-oriented, with a solid track record in business development, identifying growth opportunities, optimizing revenue generation, and spearheading innovative marketing strategies.

Throughout my career, I have cultivated robust strategic partnerships and efficiently navigated the sales cycle to maintain a value-driven service. My analytical and critical thinking abilities, combined with a strong work ethic, allow me to excel in high-pressure environments. I am committed to fostering intermediary engagement and ensuring seamless service delivery, which has contributed to significant improvements in customer retention and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Business Development Executive

Current

CIC GROUP GENERAL BUSINESS

Jul 2024 - Present (11 months)

Responsible for cultivating strategic partnerships, navigating the sales cycle, and implementing client relationship management practices. Spearheaded revenue growth and ensured compliance with credit control policies while fostering intermediary engagement.

Business Development Client Relationship Management Sales Strategy Sales Growth Performance Tracking Market Analysis Team Collaboration Compliance Management

Customer Experience Executive

APOLLO AGRICULTURE

Jan 2024 - Jun 2024 (5 months)

Handled incoming inquiries, resolved customer issues, and maintained detailed information about clients. Employed upselling techniques and ensured high-quality service standards while collecting customer feedback.

Customer Service Troubleshooting Upselling Data Management Communication Skills

Relationship Officer & Customer Service Personnel

KENYA COMMERCIAL BANK (KCB)

May 2022 - Jan 2024 (1 year 8 months)

Generated business leads, retained clients through excellent service, and managed relationships with customers. Improved service quality and participated in product campaigns to enhance customer uptake.

Lead Generation Customer Retention Relationship Management Financial Services

Relationship Officer

EQUITY BANK GROUP

Feb 2022 - Apr 2022 (2 months)

Recruited customers for the merchant till platform and cross-sold bank products. Achieved sales targets through effective door-to-door selling.

Recruitment Cross Selling Sales Target Achievement Customer Engagement

Data Entry Officer

FREELANCER.COM

Oct 2021 - Feb 2022 (4 months)

Performed data analysis and entered customer data accurately within deadlines. Ensured data integrity by reviewing and verifying information.

Data Entry Data Analysis Microsoft Excel Time Management

Direct Sales Representative

SUNKING SOLAR COMPANY

Feb 2021 - Oct 2021 (8 months)

Acquired new solar panel customers through strategic sales efforts and conducted follow-up services. Provided weekly sales reports and resolved customer complaints.

Customer Acquisition Sales Reporting Product Knowledge

Education

Degrees, certifications, and relevant coursework

LearnInk.com

Certificate, Customer Service Management

2024 - 2024

Completed a Certificate in Tele-sales and Customer Service Management, focusing on effective communication and sales strategies.

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Biomedical Science

2017 - 2021

Grade: 2nd Class Honors, Upper Division

Completed a Bachelor of Science in Biomedical Science with a focus on the biological and medical sciences, achieving a 2nd Class Honors, Upper Division.