Open to opportunities

Nelly Musei

@nellymusei

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Detail-oriented professional with experience in customer service and operations management.

Kenya

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What I'm looking for

Seeking a dynamic role that leverages my skills in customer service and operations management to contribute to organizational growth and foster a positive work environment.

I am a dedicated and results-driven professional with a diverse background in customer service, operations, and social media management. My most recent role at Jubilee Insurance allowed me to serve as the first point of contact for clients, assisting with inquiries and resolving issues effectively. I also contributed to process improvements by suggesting enhanced communication strategies for better client engagement.

During my time at the Global Marketing Agency, I managed social media platforms, developed engaging content, and coordinated with international representatives to foster collaboration and monitor performance. I also played a key role in identifying growth opportunities and developing recruitment strategies.

My internship at the National Cereals and Produce Board involved preparing various reports, managing stock data, and ensuring smooth operations through efficient system updates and paperwork management. I am passionate about leveraging my skills in customer service, problem-solving, and analytical thinking to contribute to organizational growth and success.

Experience

Work history, roles, and key accomplishments

Client Service Associate

Jubilee Insurance

Mar 2024 - May 2024 (2 months)

Served as the first point of contact for clients, providing assistance with unit trust inquiries and claims. Enhanced customer communication through regular updates and ensured clarity in policy changes. Collaborated with teams to resolve issues and engaged clients through appreciation visits.

Customer Service Client Engagement Communication Policy Management Team Collaboration

Social Media Manager

Global Marketing Agency

Feb 2023 - Jul 2023 (5 months)

Managed social media strategies, created engaging content, and coordinated with global representatives. Provided timely customer support and identified growth opportunities through recruitment strategies.

Social Media Management Content Creation Customer Support Strategy Development Performance Monitoring Recruitment

Mentorship Volunteer

Sky Girls Kenya

Mar 2023 - Mar 2023 (0 months)

Provided mentorship to teenage members, leading discussions and team-building exercises. Promoted events through social media, enhancing community engagement.

Mentorship Team Building Community Engagement Communication Leadership Social Media Marketing

Administrative Assistant

National Cereals and Produce Board

Sep 2022 - Dec 2022 (3 months)

Prepared reconciliation and stock reports using Navision ERP, managed transporter registrations, and facilitated the movement of products through accurate documentation and reporting.

Data Analysis ERP Systems Documentation Administrative Support

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Business Innovation Technology Management

2019 - 2023

Grade: Second Class Upper Division

Graduated with a Bachelor of Science in Business Innovation Technology Management, achieving a Second Class Upper Division. The program focused on integrating technology with business strategies to foster innovation and efficiency.

St. Annes Muthale Girls

Kenya Certificate of Secondary Education, Secondary Education

2016 - 2019

Completed the Kenya Certificate of Secondary Education, focusing on a broad curriculum that prepared me for higher education and personal development.