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Mirza Harris

@mirzaharris

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I lead revenue, customer, staffing, and service operations across 430+ accounts and $160K+ monthly recurring revenue.

Pakistan

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What I'm looking for

I'm looking to lead or consult on business, revenue, customer, staffing, and service operations, improving workflows, retention, reporting, and delivery for international teams and clients.

At Tech Sol Outsourcing, I lead business operations and consulting engagements for U.S. and international clients across customer success, staffing, service delivery, sales operations, and digital initiatives.

I oversee workflows for 430+ customer accounts and a $160K+ monthly recurring revenue portfolio, contributing to a 25% reduction in churn through stronger onboarding, follow-up, escalation ownership, and account-risk controls. I also lead and coach teams of up to 85 using KPI, QA, productivity, attendance, and SLA data.

My work spans CRM and revenue workflows, staffing administration in Avionté, SOPs, reporting, workflow automation, and client delivery. I bring earlier experience in training, quality, performance improvement, and target-driven sales, supported by a BS in Computer Science.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Operations Manager & Consultant

Current

Tech Sol Outsourcing

May 2025 - Present (1 year 4 months)

Lead business operations and consulting engagements across customer success, business development, staffing, service delivery, sales operations, and digital initiatives for U.S. and international clients. Oversee customer and operational workflows across 430+ accounts representing $160K+ in monthly recurring revenue.

Senior Business Operations Manager

Tech Sol Outsourcing

Jul 2024 - Apr 2025 (9 months)

Directed daily service delivery across distributed teams, including workload allocation, staffing coverage, escalations, quality controls, coaching, and client communication. Built weekly and monthly operating reviews covering productivity, quality, attendance, service levels, account risk, open actions, and delivery priorities.

Service Delivery Work Allocation Staff Coverage Escalation Management Quality Control Coaching Client Communication Operating Reviews Productivity Attendance Nivel De Servicio Account Risk Excel Outlook Teams SharePoint Google Workspace CRM

Business Operations Manager

Tech Sol Outsourcing

Mar 2023 - Jul 2024 (1 year 4 months)

Managed cross-functional client workstreams, project delivery, internal coordination, reporting, and process governance across multiple operating teams. Standardized SOPs, KPI trackers, escalation paths, project plans, ownership matrices, and management reporting to reduce duplicated work and improve execution visibility.

Project Management Cross functional Coordination Process Governance SOP Development KPI Tracking Escalation Management Project Planning Excel Outlook Teams SharePoint Google Workspace CRM

Business Operations & Performance Consultant

Tech Sol Outsourcing

Jun 2022 - Mar 2023 (9 months)

Supported client-facing quality, performance, training, and process-improvement engagements through interaction reviews, root-cause analysis, scorecards, coaching plans, and operational recommendations. Built training materials, assessments, process documentation, reporting packs, and corrective-action plans.

Quality Assurance Performance Improvement Training Process Improvement Root Cause Analysis Scorecards Coaching Documentation Reporting

Training Executive

IBEX Pakistan

Mar 2021 - Jun 2022 (1 year 3 months)

Delivered new-hire, process, compliance, customer-service, sales, and refresher training; developed assessments, facilitator materials, job aids, and coaching plans. Conducted training-needs analysis with operations and quality teams, supported nesting and live-production transitions, and maintained attendance, assessment, and certification records.

Training Delivery Curriculum Development Assessment Design Coaching Training Needs Analysis Compliance Training Customer Service Training Sales Training Record keeping

Sales Specialist - DGS

IBEX Pakistan

Nov 2018 - Mar 2021 (2 years 4 months)

Handled inbound and outbound sales conversations, needs discovery, product recommendations, objection handling, follow-up, upsell/cross-sell, and post-sale coordination in a target-driven environment. Worked against revenue, conversion, productivity, quality, and compliance targets while maintaining accurate customer records, sales outcomes, and next actions.