Rao Saad-ur-Rehman Khan

Lead business development and delivery for BPO and outsourced services, including sales outreach, customer care, lead generation and virtual assistance. Coordinate client acquisition, agent activity and cross-functional support operations.

Held executive responsibility for customer-experience and technology-services operations, including service delivery and business coordination.

Supported prospect outreach, sales development and insurance-related lead engagement.

Led a 15-person remote customer care team supporting US hearing-aid customers, including escalations and technical/service inquiries. Improved response times by 25% through workflow redesign and CRM process improvements.

Supported account management and workflow improvements for SaaS-related client operations.

Led teams of up to 40+ agents across US medical insurance, customer support, real estate and appointment-setting campaigns. Directed outbound lead generation, appointment qualification and follow-up for realtors, dental practices and other US clients.

Taught English communication and business-language skills.

Pursued a Bachelor of Science with Honours in Communication Studies from 2015 to 2019.

Completed a diploma in Civil Engineering in 2014.