MGMiranda Gallardo
@mirandagallardobenlliure
Product manager focused on user-centric SaaS solutions and cross-functional delivery.
BrazilWhat I'm looking for
I am a product manager and strategy specialist with a strong background in customer experience, SaaS delivery, and cross-functional collaboration. I transform complex problems into intuitive, scalable digital solutions, owning roadmaps and leading initiatives from discovery to launch across global stakeholders.
My work combines product discovery, feature definition, onboarding, and process optimization with hands-on customer success and enterprise implementation experience. I bring operational discipline, data-informed decision making, and clear stakeholder communication to drive product outcomes and long-term client relationships.
Experience
Work history, roles, and key accomplishments
Freelance Product Consultant
Self Employed
Jul 2020 - Present (5 years 5 months)
Designed product, UX and operational solutions for small businesses, creating workflows, prototypes, and communication systems to improve service delivery and internal operations.
Product & Customer Success Manager
BadgeCert, Cloud3 Technologies
Jan 2024 - Nov 2025 (1 year 10 months)
Led product and customer success initiatives for a digital credentialing SaaS, improving platform reliability and onboarding processes while delivering enterprise implementations from discovery to launch.
Operations & Guest Experience Coordinator
Rhome SRL
Mar 2022 - Dec 2023 (1 year 9 months)
Managed reservations and guest experience across boutique and four-star properties, redesigned reservation workflows and improved operational communication using Notion and ClickUp.
EYLed a distributed team supporting tax and mobility clients, delivered 10+ cross-functional projects, improved workflow clarity, and managed project financials and KPI reporting.
Education
Degrees, certifications, and relevant coursework
Universidad Argentina de la Empresa (UADE)
Bachelor, Social Communication Sciences
Bachelor in Social Communication Sciences from UADE, covering core communication theory and practice.
UUUniversidad Argentina de la Empresa (UADE)
Associate Degree, Journalism
Associate Degree in Journalism from UADE focused on journalistic practices and media production.
COCoderhouse
Certification, UX/UI Design
UX/UI Designer Certification covering user interface design, prototyping, and UX principles.
CRCrehana
Course, UX Research
UX Research course focused on user research methods and usability insights.
UUUniversidad Tecnológica Nacional (UTN)
Technical Certification, Product Management
Product Manager Technical Certification from UTN covering technical aspects of product management.
Mad Haus
Course, Creative Production
Creative Production course focused on creative project workflows and production techniques.
SRSapienza Università di Roma
Study Abroad / Exchange, Social Communication / Exchange Program
2022 - 2023
Erasmus student exchange at Sapienza Università di Roma during 2022–2023 as part of undergraduate studies.
Tech stack
Software and tools used professionally
Salesforce
Mailchimp
Gmail
Dropbox
Figma
Adobe XD
Adobe InDesign
Slack
Microsoft Teams
Zendesk
BambooHR
Jira
Rome
HubSpot
Stripe
Google Workspace
Microsoft Office 365
Confluence
Trello
Asana
Notion
ClickUp
WordPress
Smartsheet
Microsoft Excel
monday.com
Miro
Zoom
Zapier
Balsamiq
Adobe Illustrator
Microsoft Power BI
SQL
SAP
Whimsical
Refine
Availability
Location
Brazil
ArgentinaPortfolio
mirandagallardobenlliure.contra.comSalary expectations
Job categories
Skills
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