Carla Carboni

Throughout my entire career I worked with the creation of products. At the beginning I worked as a Designer, creating visual interfaces and with user experience research. After 7 years working in the Design area, I take the role of project manager and was able to participate of the entire process, from the concept to the final delivery of the products. In the same period, I completed my degree in Marketing, which allowed me to learn concepts and practical skills about product development, consumer behavior and market research. After that, I started my specialization in Creativity and Innovation Management and I was able to develop skills on how to manage and stimulate creativity and innovation, individually and in teams. For 3 years, I worked as Operations Manager, which allowed me to work more closely with Marketing, Sales and Customer Success, being able to map the customer journey through Service Blueprint, focused on improving the onboarding process of customers on the SaaS products. In 2021, I started managing SaaS products for the hotel industry.