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Ana Alves

@anaalves

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Operations & Product Leader | Building Scalable Processes, Teams & Products | SaaS · Cloud Marketplace · Startups

Spain

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What I'm looking for

I’m looking to contribute product and operations initiatives where I can design scalable processes, drive cross-functional execution, and grow revenue through customer insights and partner ecosystems—especially in SaaS and health-tech.

Building Scalable Solutions, Driving Growth, and Delivering Customer-Centric Results | Digital Transformation

With international experience across four countries and a proven track record in startups, project and product management, I excel at bridging the gap between business needs and customer expectations. My passion lies in building scalable processes, driving operational excellence, and delivering customer-first solutions that fuel business growth.

I have successfully built and scaled three operational areas from scratch, working directly with C-level executives to create efficient processes and strategies. My experience with one of Latin America’s largest corporate venture capital firms gave me deep insight into the startup ecosystem, including structuring operations and analyzing improvement opportunities.

Also, I led as a Product Manager, translating customer needs into actionable product features while managing business operations and improving client satisfaction. My approach combines agility, strategic thinking, and cross-functional collaboration to ensure high-impact results.

Core Strengths and Expertise:

• Product Management: Translating customer feedback into product roadmaps, managing backlogs, and delivering user-centric solutions.

• Project Management: Experienced in Agile and Scrum methodologies, driving projects from concept to completion, including Market Research.

• Operations Management: Building scalable processes, optimizing workflows, and data analyze.

• Customer Success: Creating and executing strategies to enhance customer satisfaction and retention.

• Partnership & Cloud Marketplaces: AWS, Azure, GCP

Experience

Work history, roles, and key accomplishments

Marketplace Operations Lead

Openai (via Suger)

Built AWS Marketplace integration infrastructure from scratch, including co-sell workflows, CRM administration partner enablement, and B2B go-to-market operations. Coordinated across sales, partnerships, and engineering to establish scalable operational standards.

Revenue Operations CRM Administration Partner Enablement B2B Marketing Business Intelligence Stakeholder Management Agile Scrum

Product Specialist

Suger

Managed 80+ enterprise accounts and oversaw 200+ renewals, building renewal and feature enablement processes from scratch. Surfaced customer insights to align product development with real client needs.

Enterprise Account Management Customer Insights Jira Asana ClickUp Salesforce Power BI

Head of Product

Storii

Built a product division from scratch across 5+ SaaS products and 100+ clients, owning vision, strategy, roadmap, design, and execution. Led a development team delivering 7 feature launches, 2 apps, and 700+ iterations while implementing delivery accountability processes.

Product Strategy Product Roadmapping Delivery Management Team Leadership SaaS Product Development Stakeholder Management Agile Delivery Design Execution Performance Metrics

Operations & CS Manager

Ibexlabs

Designed internal operations processes and managed AWS alliance partnerships alongside technical client projects. Drove operational execution across business and technical stakeholders.

Designing Operational Processes client project management Stakeholder Management Business Operations

Product Operations & CS Manager

Storii

Co-created and launched the first US adult day community SaaS platform, building customer success and operations processes from scratch. Automated CRM workflows and built executive BI dashboards to support leadership visibility.

Customer Success Operations SaaS Platforms Executive BI Dashboards

Business Analyst

Ace Cortex

Grew the product pipeline from R$0 to R$700K in one quarter using BI analysis, sales training, and strategic partnerships. Led GTM for 4 ESG products, built Pipedrive CRM infrastructure, and managed 4 interns.

Sales Enablement Strategic Partnerships Go To Market (GTM)ESG Product Launches Team Leadership

Project Manager

Ayra Consultoria

Oversaw 20+ business projects, including work recognized as best seller of the year. Trained new consultants in operations and commercial methodologies to improve execution consistency.

Project Delivery Stakeholder Management Commercial Methodology Training Enablement Program Execution