Miracle John

Supports project planning, task tracking, and timeline coordination for a remote-first program. Collaborates with distributed teams on deliverables and contributes to process documentation and continuous improvement.

Assists with digital marketing initiatives including email marketing, lead generation, and campaign coordination. Helps create marketing assets, supports campaign performance analysis, and contributes ideas for audience growth and engagement.

Provided remote virtual assistance including calendar/inbox management, data entry, reporting, and administrative support for clients across time zones. Also designed brand identity and marketing graphics, managed client relationships and onboarding support, and tracked project delivery using workflow tools.

Managed end-to-end inventory and procurement activities, including vendor sourcing, purchase requests, deliveries, and stock movement records. Prepared operational reports and KPIs and supported office administration, with a promotion from Administrative Officer to Operations Officer.

Handled inbound and outbound customer calls, resolving inquiries with accurate and timely support. De-escalated conflicts, collaborated on service improvements, and maintained complete call activity documentation in internal systems.

Produced print-ready design materials within a fellowship production unit and supported administrative and operational tasks. Operated production machines and ensured output quality met client specifications under fellowship deadlines.

Processed foreign exchange transactions accurately in compliance with regulatory requirements and advanced from Teller to Supervisor. Oversaw daily operations and team coordination, handled customer inquiries and complaints, and maintained transaction records and daily reconciliation reports.

Earned a B.Sc. in Psychology from the University of Uyo.