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ARIJOVWODE Tejiri

@tejiri-arijo

Operations & Customer Support Specialist experienced in helpdesk administration, CRM pipeline management, email handling and logistics coordination

Nigeria

Message

What I'm looking for

I’m looking for a remote-friendly operations or virtual assistant role where I can support business workflows, manage CRM/helpdesk systems, coordinate scheduling and customer support, and improve operational efficiency through organization, automation, and reliable communication.

My background includes successfully coordinating 600+ operational logistics deliveries while sustaining an 85% on-time project delivery rate. Proactive and process-minded, my structured calendar and administrative planning have previously driven a 30% improvement in operational scheduling efficiency for remote leadership cohorts.

Core Tools & Software I Am Proficient With:

Customer Support & CX: Zendesk, Freshdesk, Customer Service (Email & Chat)
CRM Management: HubSpot CRM
Task & Project Management: ClickUp, Trello
Data & Administration: Microsoft Excel, Google Workspace
Team Communication: Slack, Microsoft Teams

I work comfortably with minimal supervision and am fully equipped with a reliable workspace, high-speed primary and backup networks, and a dedicated power solution to guarantee 100% operational uptime. I am completely flexible to work fixed US (EST/CST), UK, or European business hours. I look forward to bringing immediate organization and reliable communication to your remote team.

Experience

Work history, roles, and key accomplishments

Current

Admin & Customer Support

Current

Kapros Logistics Service

Oct 2025 - Present (1 year)

Monitored daily delivery schedules and dispatch status to ensure on-time distribution of client orders across multiple routes. Served as primary point of contact for corporate clients, resolved delivery issues, and compiled weekly operational performance reports.

Customer Support Digital Documentation Operational Reporting Escalation Handling Customer Relationship Management

Administrative & IT Support Officer

Transkredit Finance Company Limited

Feb 2025 - Dec 2025 (10 months)

Implemented a digital request tracking system that improved internal resolution speed by 25%. Provided Tier 1 IT support and set up hardware/software for 20+ onsite staff, and generated Excel-based operational reports for management decisions.

IT Support Excel reporting Data Analysis Process Improvement

Logistics & Operations

Independent Contractor

Feb 2021 - Nov 2024 (3 years 9 months)

Coordinated 600+ deliveries and achieved a 98% on-time success rate through structured scheduling and route optimization. Managed customer communication and issue resolution, maintained accurate inventory records, and improved scheduling efficiency by 30%+ through workflow restructuring.

Client Communication Route Optimization Inventory Management Operational Reporting