Rosemary ihongbeRI
Open to opportunities

Rosemary ihongbe

@rosemaryihongbe

Motivated Virtual Assistant with expertise in graphic design and administration.

Nigeria

What I'm looking for

I am looking for a remote role that values collaboration, creativity, and growth opportunities.

I am a motivated Virtual Assistant with a strong background in graphic design, data entry, and general administrative duties. My experience includes providing comprehensive support to executives, managing office operations, and ensuring high-quality results for clients. I thrive in fast-paced environments and am committed to delivering exceptional service.

Throughout my career, I have successfully managed multiple projects, achieving a 98% satisfaction rate in visitor management and a 95% call resolution rate in customer service. My proactive approach has led to significant improvements in operational efficiency and client satisfaction. I am currently seeking a remote position where I can leverage my skills in virtual assistance and freelancing to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

BL
Current

Front Desk Receptionist

Berkeley Payment Solutions Ltd.

Provided comprehensive support to the Executive Assistant and Office Manager, managing calendars, scheduling meetings, and organizing travel arrangements. Coordinated daily operations for over 120 employees, enhancing workflow and addressing administrative needs. Implemented a visitor management system, achieving a 98% satisfaction rate.

LP

Customer Service Representative

Locus Farms and Processing

Jun 2018 - Dec 2020 (2 years 6 months)

Handled customer inquiries through various channels, achieving a 95% satisfaction rate. Contributed to a knowledge base that reduced support requests by 15% and collaborated with sales to identify upselling opportunities, increasing revenue by 10%.

Education

Degrees, certifications, and relevant coursework

Federal University of Agriculture logoFA

Federal University of Agriculture

Bachelor of Science, Animal Physiology

2016 -

Studied Animal Physiology, gaining a comprehensive understanding of animal biology and physiology, which included coursework and practical applications in the field.

Tech stack

Software and tools used professionally

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Rosemary ihongbe - Front Desk Receptionist - Berkeley Payment Solutions Ltd. | Himalayas