Rosemary ihongbe
@rosemaryihongbe
Motivated Virtual Assistant with expertise in graphic design and administration.
What I'm looking for
I am a motivated Virtual Assistant with a strong background in graphic design, data entry, and general administrative duties. My experience includes providing comprehensive support to executives, managing office operations, and ensuring high-quality results for clients. I thrive in fast-paced environments and am committed to delivering exceptional service.
Throughout my career, I have successfully managed multiple projects, achieving a 98% satisfaction rate in visitor management and a 95% call resolution rate in customer service. My proactive approach has led to significant improvements in operational efficiency and client satisfaction. I am currently seeking a remote position where I can leverage my skills in virtual assistance and freelancing to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Berkeley Payment Solutions Ltd.
Provided comprehensive support to the Executive Assistant and Office Manager, managing calendars, scheduling meetings, and organizing travel arrangements. Coordinated daily operations for over 120 employees, enhancing workflow and addressing administrative needs. Implemented a visitor management system, achieving a 98% satisfaction rate.
Freelance Virtual Assistant
Self Employed
Jan 2016 - Present (9 years 5 months)
Provided virtual assistance services including data entry, email management, and online research. Created professional graphics and presentations, streamlined administrative processes, and managed social media content to enhance brand awareness.
Investment Officer
Oceanedge Finance Limited
Aug 2021 - May 2022 (9 months)
Provided financial advice to clients, enhancing their investment planning and risk management. Identified new business opportunities, leading to a 30% increase in the client base and developed financial seminars that boosted attendance by 20%.
Customer Service Representative
Locus Farms and Processing
Jun 2018 - Dec 2020 (2 years 6 months)
Handled customer inquiries through various channels, achieving a 95% satisfaction rate. Contributed to a knowledge base that reduced support requests by 15% and collaborated with sales to identify upselling opportunities, increasing revenue by 10%.
Education
Degrees, certifications, and relevant coursework
Federal University of Agriculture
Bachelor of Science, Animal Physiology
2016 -
Studied Animal Physiology, gaining a comprehensive understanding of animal biology and physiology, which included coursework and practical applications in the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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