Open to opportunities

Miracle Akwarandu

@miracleakwarandu

I resolve customer inquiries across phone, email, live chat, and social media while improving response and resolution times.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or support role where I can resolve inquiries across digital channels, use CRM tools, improve response times, and contribute to customer satisfaction and retention.

I've supported customers at ICT Communication Centre, resolving daily inquiries and troubleshooting issues by phone and email while improving turnaround time by 30%.

At Interflare, I responded to inquiries, coordinated correspondence, and managed 300+ data entries monthly with accuracy and confidentiality. I improved administrative workflow efficiency by 25%, reduced document errors by 30%, and cut document retrieval time by 35%.

As a Virtual Project & Administrative Assistant at Iworkremote, I coordinated schedules, tracked activities, and maintained correspondence records for 200+ community members. I reduced communication delays by 40% and improved project completion rates by 30%.

I'm comfortable using Zendesk, Freshdesk, CRM tools, Google Workspace, and Microsoft Office to document interactions, escalate complex issues, and deliver first-contact resolution in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Customer Support Intern

Interflare

Feb 2025 - Feb 2026 (1 year)

Responded to inquiries and coordinated correspondence, improving administrative workflow efficiency by 25%. Reduced document errors by 30% through improved validation and proofreading processes.

Customer Service Administrative Support Data Management Validation Proofreading Confidentiality File Organization

Virtual Project & Administrative Assistant

Iworkremote

Feb 2024 - Nov 2024 (9 months)

Coordinated project schedules and tracked activities, improving completion rates by 30%. Reduced communication delays by 40% through streamlined digital communication channels.

Project Coordination Scheduling Digital Communication Data Management Event Planning Correspondence

Customer Service Assistant

ICT Communication Centre

Jan 2020 - Mar 2023 (3 years 2 months)

Provided customer service via phone and email, resolving daily client inquiries and troubleshooting issues, improving turnaround time by 30%. Maintained structured customer records in CRM with 98% data accuracy.

Customer Service Phone Support Email Support Troubleshooting CRM Documentation Reporting Scheduling