Chinonso Favour

I’m a dedicated, customer-focused Customer Service Representative who supports clients via email, chat, and phone. I resolve inquiries, manage support tickets, and maintain accurate customer records, always aiming for excellent customer experiences in fast-paced or remote environments.

In my recent role as a Customer Relationship Manager, I managed student onboarding and support across multiple communication channels. I resolved escalated issues with a 95% satisfaction rate, improved internal response time by 30%, and kept CRM documentation and engagement tracking up to date.

Previously, I served as a Customer Care Representative where I handled 15+ daily client inquiries about property services. I strengthened client retention through proactive follow-up, assisted with documentation and transaction coordination, and maintained updated CRM and digital records.

I’ve also built experience as a Virtual Assistant and Customer Service/Virtural Assistant, including order processing, complaint resolution, and daily sales/customer record management. I enjoy organizing workflows, optimizing inbox management, and using tools like Zendesk, HubSpot, Salesforce, Excel, and Slack to deliver consistent, measurable service.