Komal Ijaz
@komalijaz
Customer Service Representative supporting clients remotely through email, CRM updates, and scheduling, with 100% SLA compliance.
PakistanWhat I'm looking for
As a Remote Customer Support & Virtual Assistant for LinkedIn Client, I answered client and stakeholder inquiries by email, meeting 100% of agreed SLA timeframes. I resolved routine questions and service requests, and escalated complex issues to the appropriate contact.
I kept CRM records 99%+ accurate and coordinated appointments and follow-ups with zero missed appointments or scheduling conflicts. I also prepared reports and documents using Microsoft Office and Google Workspace while working independently.
Experience
Work history, roles, and key accomplishments
Remote Customer Support & Virtual Assistant
LinkedIn Client
Jan 2025 - Jan 2026 (1 year)
Provided remote customer support and virtual assistance, responding to client inquiries via email with 100% SLA compliance and maintaining CRM records with 99%+ accuracy. Coordinated scheduling and follow-ups with zero missed appointments.
Education
Degrees, certifications, and relevant coursework
University of Education, Lahore
Bachelor of Arts, English Literature
Bachelor of Arts in English Literature from the University of Education, Lahore.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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