Looking for a job

Ayesha Razzaq

@ayesharazzaq1

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I resolve customer issues across chat, accounts, transactions, and remote platforms.

Pakistan

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What I'm looking for

I'm looking for a remote customer service or virtual assistant role where I can resolve customer issues, manage accounts and records, support daily operations, and contribute to a positive customer experience.

I'm currently supporting customers remotely through chat and online platforms, resolving inquiries about services, accounts, transactions, and promotions.

I maintain accurate customer and transaction records, monitor account balances, verify transaction information, and prepare daily operational reports for management.

I also coordinate day-to-day team tasks, handle and escalate complex complaints, and follow up to ensure customers receive a positive experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative / Virtual Assistant

Current

Remote

Apr 2023 - Present (3 years 5 months)

Managed daily customer communications through chat and online platforms, providing timely and professional assistance. Maintained accurate records, handled complaints, and prepared operational reports.

Communication Skills Problem Solving Record keeping Spreadsheets Reporting Remote Work Customer Service