At Fixtman.com, I manage customer inquiries and service requests for a US-based home-services business. I coordinate customer and technician communication about appointments, service updates, delays, and rescheduling.
I also manage leads, appointments, and service records through the company's ERP system, while supporting inbound sales leads and lead conversion. I coordinate invoices and payments and escalate issues when needed.
At YRIDE PAK (SMC-PRIVATE) LIMITED (Yango), I managed rider and driver-partner support, including account verification, troubleshooting, and ticket escalations. I followed service-level agreements and quality standards in a high-volume support environment.
Earlier, I provided international customer support at Ovex Technologies Pakistan (Pvt.) Ltd. and supported customer service and operations at OneBeautyWorld.com and TechPro LLC. My work included order processing, inventory and customer records, Magento product information, shipping labels, invoicing, and payment tracking.
