Open to opportunities

Amanda Oyigbo

@amandaoyigbo

Message

Dedicated customer service representative with 4+ years of experience.

Nigeria

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values exceptional customer service.

I am a highly efficient individual with over four years of experience in customer service and administrative support. My journey has been marked by a proven track record of responding promptly and professionally to customer inquiries, resolving complaints with empathy, and maintaining accurate records of customer interactions. I take pride in building positive relationships that foster brand loyalty and trust.

Throughout my career, I have demonstrated strong organizational skills, managing calendars, coordinating meetings, and handling various administrative tasks. My experience includes working with tools such as MS Office, Freshdesk, and Slack, which have enhanced my ability to adapt quickly to changing priorities. I am dedicated to exceeding expectations and providing exceptional service, and I am eager to leverage my skills for career development within a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance, NG

May 2023 - Present (2 years)

Responsible for handling incoming and outgoing communications, addressing client inquiries, and managing database records. Achieved key performance metrics while ensuring high levels of customer satisfaction and effective complaint resolution.

Customer Service Database Management Calendar Management Communication Team Collaboration Performance Metrics

Current

Customer Service Representative

Current

Teleperformance, NG

May 2023 - Present (2 years)

Customer Service Database Management Calendar Management Communication Team Collaboration Quality Improvement

Customer Experience Expert

United Bank for Africa

Jan 2023 - May 2023 (4 months)

Provided prompt and professional responses to customer emails, resolved complaints, and maintained accurate records of customer interactions. Fostered brand loyalty through exceptional service and relationship building.

Customer Service Relationship Building Communication Empathy Problem Solving Performance Monitoring

Office Secretary

Mandy's Ventures

Feb 2021 - Feb 2022 (1 year)

Improved documentation accuracy, provided account services, and enhanced office operations by organizing meetings and managing communications. Increased customer satisfaction through effective issue resolution.

Documentation Customer Service Meeting Management Communication Problem Solving Time Management Office Management Relationship Management Team Collaboration

Customer Experience Expert

United Bank for Africa

Jan 2023 - May 2023 (4 months)

Responded to customer emails promptly, resolved complaints, and maintained accurate records of interactions. Fostered brand loyalty through exceptional service and built positive relationships with customers.

Customer Service Relationship Building Communication Customer Satisfaction Performance Monitoring Problem Solving

Administrative Assistant (NYSC)

N/A

Feb 2021 - Feb 2022 (1 year)

Developed plans to improve attendance, maintained student records, and drafted teaching plans. Managed procurement of stationery while focusing on budget and cost savings.

Records Management Planning Microsoft Excel Procurement Communication Problem Solving Time Management Administrative Support Team Collaboration

Office Secretary

Mandy's Ventures

Jan 2021 - Jan 2022 (1 year)

Improved office efficiency by managing correspondence and documentation, enhancing customer service, and organizing meetings. Streamlined communications and increased customer satisfaction through effective issue resolution.

Office Management Customer Service Documentation Communication Problem Solving Time Management Relationship Building Complaint Handling

Administrative Assistant

NYSC

Jan 2021 - Jan 2022 (1 year)

Developed plans to improve attendance, updated student records, and maintained accurate documentation. Managed procurement and created teaching plans, enhancing educational delivery through innovative techniques.

Microsoft Excel Planning Procurement Educational Techniques Communication Problem Solving Team Collaboration Administrative Support Time Management

Education

Degrees, certifications, and relevant coursework

Imo State University

Bachelor of Science, Social Science Education

2015 - 2019

Bachelor of Science in Social Science Education, focusing on educational methodologies and social sciences. Developed skills in leadership, communication, and emotional intelligence through collaborative learning and practical experiences.