Open to opportunities

Princillia Patrick

@princilliapatrick

Experienced administrative professional specializing in executive support, operations, and high-volume client relations.

Nigeria

Message

What I'm looking for

I seek a role providing executive support or operations leadership where I can streamline workflows, mentor teams, and drive customer satisfaction and revenue growth.

I am a proactive administrative and operations specialist with over 5 years' experience providing executive support, managing high-volume client relations, and optimizing workflows in remote and in-person environments. I have protected leadership focus through executive calendar and inbox management, resolved 500+ complex inquiries daily with a 98% satisfaction rating, and consistently exceeded upsell and cross-sell targets.

I have led administrative operations and floor supervision, implemented task-tracking systems, authored training materials, and mentored new hires to drive team efficiency and on-time service execution. I bring strong CRM proficiency, travel and logistics planning, crisis management, and a commitment to discretion and results under pressure.

Experience

Work history, roles, and key accomplishments

Virtual Support / CSR

Amazon

Jan 2023 - Jan 2025 (2 years)

Managed high-volume digital customer support resolving 500+ complex inquiries monthly with a 98% satisfaction rating and consistently exceeded upsell and cross-sell targets. Authored training materials and mentored new hires to improve team efficiency.

Customer Service CRM Upselling Inbox Management Active Listening Remote Support SOPs

Administrative Operations Lead

The Recipe Bar Lounge

Jan 2021 - Dec 2022 (1 year 11 months)

Led floor operations, implemented a task-tracking system to raise service standards, and acted as primary liaison for staff issues and hiring recommendations. Ensured 100% on-time execution of scheduled tasks and coordinated policy updates.

Operations Management Staff Supervision Hiring Crisis Management Scheduling Customer Escalation Policy Implementation

Administrative Assistant

Domino's Pizza

Jan 2020 - Dec 2021 (1 year 11 months)

Maintained customer and account records, processed orders and administrative documentation, and handled inquiries via phone, email, and chat while providing personalized recommendations. Supported operational accuracy and customer retention.