MIMAY PIA ANGELA

I’m a dedicated, result-oriented Customer Service Virtual Assistant with over 4 years of experience in high-pressure environments, including BPO and Finance operations. I’m known for handling complex customer inquiries while keeping my support accurate, professional, and consistent under strict deadlines.

In my Finance Assistant role, I managed financial documentation and administrative tasks with 100% accuracy. I handled internal and external communications, maintained professional interactions, and consistently met executive deadlines through disciplined daily To-Do list management and prioritization.

I bring strong customer-facing experience from BPO environments, delivering multi-channel support (phone, email, and chat) to resolve complex issues. I’ve handled high volumes of inquiries while maintaining high satisfaction ratings, and I’ve mastered technical tools to troubleshoot and manage accounts efficiently.

I also have Sales Advisor experience, engaging customers to provide product information and drive sales through effective communication. I’m a self-starter who takes full ownership of tasks and independently researches new tools and workflows to keep business operations seamless—while staying committed to professional integrity and high-quality support.