Lyza User

With over 7 years of expertise in administration and building customer rapport, I am well-prepared to assist clients in enhancing their social media engagement and community interactions. My honed communication skills, developed through interactions with diverse customers, serve as a valuable asset in making a seamless transition into this role.

In my recent position as a Virtual Assistant at BW Miami Rental, I effectively communicated with guests through various platforms, ensuring timely resolutions and establishing rapport to encourage rebooking. My experience as a Customer Service Specialist at Sourcefit allowed me to handle inquiries and complaints while educating customers on product knowledge, ultimately reducing customer churn by 10%.

Throughout my career, I have consistently managed high volumes of customer inquiries, developed efficient support processes, and trained new team members, showcasing my commitment to excellence in customer service and administration.