Open to opportunities

Audrey Reston

@audreyreston

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Dedicated Virtual Assistant with 8+ years of experience in administration.

Philippines

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What I'm looking for

I am looking for a role that values efficiency and offers opportunities for professional growth.

As a dedicated and detail-oriented Virtual Assistant with over 8 years of experience, I have honed my skills in customer service, administration, and accounting. My journey has equipped me with the ability to manage various administrative tasks efficiently, ensuring seamless operations and top-tier customer service. I pride myself on my excellent interpersonal and communication skills, which allow me to build strong relationships with clients and colleagues alike.

Throughout my career, I have successfully assisted in processing invoices, maintaining payroll records, and preparing financial reports. My experience spans across multiple roles, including Accounting Assistant and Customer Service Representative, where I have demonstrated my commitment to professionalism and efficiency. I am proficient in a range of office productivity software and tools, which enhances my ability to deliver high-quality work consistently.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance

Oct 2023 - Sep 2023 (-1 years 11 months)

Provided customer support for healthcare inquiries, ensuring compliance with HIPAA regulations. Managed claims and billing issues, and educated members on their health insurance plans. Processed refund requests for hotel reservations.

Customer Support HIPAA Claims Management Salesforce Problem Solving Communication Skills Time Management Multitasking

Market Research Interviewer

DynataGlobal

Sep 2023 - Oct 2023 (1 month)

Conducted market research surveys on political issues and gathered public opinion data. Engaged respondents and collected data through outbound calls, ensuring accurate and reliable information.

Market Research Data Collection Communication Skills Outbound Calling CRM Software Time Management Problem Solving

Accounting Assistant/Bookkeeper/Front Desk

CORJESUCOLLEGE,INC.

Jun 2019 - Nov 2022 (3 years 5 months)

Managed accounts payable, prepared financial statements, and assisted with bank reconciliations. Provided support during audits and maintained organized financial records. Handled inquiries regarding financial matters from staff and students.

Accounts Payable Financial Statements Bank Reconciliation Audit Data Entry Microsoft Office Customer Service Time Management Problem Solving

Accounting Assistant/Bookkeeper

NISMOTORSCORP

Jul 2014 - Mar 2018 (3 years 8 months)

Assisted in processing invoices, maintaining payroll records, and preparing financial reports. Ensured timely payments to vendors and compliance with tax regulations. Helped maintain accurate inventory records and assisted in periodic audits.