Edward DP

I’m a dedicated and adaptable Customer Service Representative with over 3 years of experience across financial services, healthcare, telecommunications, sales, and retail. I thrive in fast-paced environments, handling both voice (outbound/inbound) and chat support while staying focused on meeting sales targets and serving customers well.

I’m known for being a fast learner, a strong team player, and a confident communicator. I provide voice, email, and chat-based assistance, and I’m comfortable managing multiple accounts—from financial and healthcare to retail and delivery services.

In my roles, I’ve supported customers while driving results, including handling telecommunications sales for a T-Mobile telco account and outbound loan sales with consistent quota and number dialed performance. I’ve also been recognized as a Top agent, CSAT warrior, Most sales, and IQOR Selected for training, which motivates me to keep raising my bar.

I bring additional value through my General VA/Admin Assistant experience and bookkeeping interests, including medical bookkeeping, e-commerce work, and WordPress knowledge. I’m looking for a team where I can contribute immediately, improve through coaching, and keep growing professionally.