Open to opportunities

Mildred Nkansah Okrah

@mildrednkansahokrah

Message

Customer support and sales professional experienced in remote and retail environments.

Ghana

Message

What I'm looking for

I seek a remote role focused on customer support, sales assistance, or administrative coordination with collaborative culture, clear expectations, and growth opportunities.

I am a results-driven customer support and sales professional with experience across retail, administrative, and digital environments. In my current role as a Pharmacy Assistant I provide frontline customer support, manage inventory and documentation, and ensure smooth daily operations while maintaining high service standards.

Previously I worked as a Sales Executive and Social Media Executive where I met monthly sales targets, conducted market research, managed social media engagement, and prospected new clients—strengthening my digital communication and lead-generation skills.

I have also provided virtual administrative support as a Freelance Secretary and supported municipal development projects as a Town Planner during national service. I am highly organized, proficient with remote collaboration tools, and seeking a remote role where I can contribute to customer support, sales assistance, and administrative coordination within a collaborative global team.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Assistant

Current

May Mart Pharmacy

Apr 2023 - Present (2 years 9 months)

Provide frontline customer service, assist clients with product selection, and maintain accurate inventory and prescription documentation to support smooth daily pharmacy operations.

Customer Service Inventory Management CRM Google Workspace Communication Attention To Detail

Freelance Secretary

E.o. Quickfix Ent

Jan 2021 - Jan 2024 (3 years)

Provided virtual administrative support including professional correspondence, schedule management, and filing system maintenance to improve workflow efficiency for clients.

Administrative Support Calendar Management Document Management Google Workspace Time Management Organisation

Town Planner

Asokwa Municipal Assembly

Nov 2022 - Jan 2023 (2 months)

Conducted research, developed budget proposals, led community engagement and stakeholder coordination, and prepared reports and development plans to support municipal planning initiatives.

Urban Planning Research Budget Proposals Stakeholder Engagement Report Writing Project Coordination Public Policy

Sales Executive

Inspired Legacy GH

Jan 2020 - Jan 2022 (2 years)

Achieved monthly sales targets for shea butter products by conducting market research, converting leads, and boosting brand visibility through digital outreach and content creation.

Sales Market Research Lead Generation Social Media Marketing Content Creation Customer Engagement Outreach

Social Media Executive

Inspired Legacy GH

Jan 2020 - Jan 2022 (2 years)

Managed social media campaigns to enhance brand visibility and engagement, created blog content, and prospected new business leads through online channels.

Social Media Management Content Writing Community Engagement Analytics Brand Awareness Prospecting Digital Marketing

Planning & Management Intern

Suame Municipal Assembly

Jun 2021 - Aug 2021 (2 months)

Assisted in settlement planning, reviewed building and site plans for compliance, and supported preparation of planning schemes and layout plans for municipal projects.

Plan Review Settlements Planning Schemes Documentation Compliance Collaboration

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology

Bachelor of Science, Development Planning

2018 - 2022

Grade: Second Class Upper

Activities and societies: 1st Runner Up - Environmental Planning Challenge

Completed a Bachelor of Science in Development Planning with Second Class Upper honors, participating in faculty activities and placing 1st Runner Up in the Environmental Planning Challenge.