Mike Rodriguez
@mikerodriguez
Dedicated customer service professional specializing in healthcare and technical support.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with broad experience across healthcare, telecommunications, and technical support, focused on resolving complex inquiries and protecting sensitive data. I consistently meet and exceed KPIs such as FCR, CSAT, QA, productivity, and attendance.
My background includes hands-on revenue cycle management, claims processing, and technical troubleshooting for email migrations and device/network issues, where I handled high-volume caseloads while maintaining meticulous documentation and compliance with data privacy standards.
I bring strong soft skills—active listening, empathy, conflict resolution, time management—and proficiency with CRM systems, Microsoft Office, Excel, and healthcare billing/coding, seeking to contribute to a growth-driven team that values service excellence and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
GeBBS Healthcare Solutions
Nov 2025 - Mar 2026 (4 months)
Managed outbound communications to medical offices for Revenue Cycle Management, processing 115+ patient charts daily and ensuring Plans of Treatment were reviewed and signed by physicians while exceeding Productivity, QA, and Attendance KPIs.
Handled high-volume inbound calls for a healthcare insurance account, providing coverage and reimbursement guidance and assisting members in locating accredited facilities while exceeding AHT, FCR, and QA performance metrics.
Provided technical support for an email migration project, guiding users through IMAP/POP configurations for Cox and Frontier accounts to ensure seamless transition to Yahoo, achieving strong FCR and CSAT scores.
Managed inbound/outbound support for a T-Mobile account, driving revenue through product promotion, resolving billing and service issues, and negotiating payment arrangements while maintaining high CSAT, FCR, QA, and adherence.
Education
Degrees, certifications, and relevant coursework
Ignacio Villamor Senior High School
Senior High School Diploma, Technical-Vocational-Livelihood (TVL)
2020 - 2022
Completed Senior High School in the Technical-Vocational-Livelihood (TVL) strand focusing on practical technical and vocational skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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