Shaine Acolicol

I am a customer support professional with hands-on experience assisting users in financial technology and healthcare insurance environments, resolving billing, claims, and technical issues with empathy and clarity. I have supported customers via phone, email, chat, and in-app messaging, and backed sales teams by preparing resources and organizing key information.

I bring strong communication skills from a journalism background and a track record of patient troubleshooting and policy explanation that improves customer satisfaction. I work effectively in remote and office settings and aim to deliver timely, user-focused support that reduces confusion and strengthens trust.