John Christian Capasao

I am a qualified Customer Service Representative and Technical Representative with over 3 years' experience in fast-paced call center and customer-facing environments. I build loyal relationships, solve problems, and help increase sales through attentive service.

I have held roles in technical support, customer service, outbound claims handling, and client experience across multiple companies including Teletech, Telus International, and Nearsol Convergent. My responsibilities have included troubleshooting, billing inquiries, phone replacements, order support, and scheduling.

I also have experience with social media marketing tasks, Facebook ads, typewriting, and real estate administrative updates such as mortgages and deeds. I communicate effectively in English and Filipino and focus on listening to customer needs and articulating product benefits.

I bring dependable, service-oriented professionalism, a track record of resolving technical and billing issues, and a commitment to creating solutions that provide real value to customers.