Eric Cruz

I’m a highly dedicated Customer Service Specialist and Client Relations Specialist with 7+ years of experience in high-volume client relations and healthcare administration. I manage the end-to-end medical records retrieval process—monitoring request status, resolving complex client inquiries, and ensuring timely, accurate fulfillment through dedicated online portals, email, and telephone requests.

I also bring 2 years of experience managing complex health insurance accounts, including benefits, coverage, and claims processing, while handling intricate escalations that improve client retention and minimize organizational risk. Earlier in my career, as a Customer Service Representative for a healthcare account, I supported patients with inbound call handling, clarified benefits and coverage, verified referrals and pre-certifications, and resolved billing/payment questions with exceptional attention to detail.