Dominic Gil Lamprea

With over four years of experience in the customer service industry, I have honed my skills in delivering exceptional service, particularly within the international healthcare sector. My journey began at Teleperformance, where I excelled as a CSR and Healthcare Advocate, managing both inbound and outbound customer interactions. I specialized in handling claim status inquiries, ensuring that customers received accurate and timely information regarding their dental, pharmacy, and medical services.

As a Medical Claims Analyst and Subject Matter Expert, I took on the responsibility of verifying patient coverage and eligibility before claim submissions. My expertise in managing accounts receivable and resolving billing issues has allowed me to streamline operations and enhance customer satisfaction. I have also provided training and guidance to new hires, ensuring that our team operates efficiently and effectively in the Revenue Cycle Management processes.

Currently, I am seeking to leverage my skills in a role that allows me to continue improving patient care and operational efficiency. I am passionate about utilizing my knowledge in healthcare billing and customer service to contribute positively to a dynamic team.