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MIHLALI MOFOKA

@mihlalimofoka

Executive Assistant supporting remote business operations through calendar coordination, stakeholder communication, and streamlined workflows.

South Africa

Message

As an Online Executive Assistant, I managed executive and administrative support, coordinating calendars and virtual meetings across time zones while keeping correspondence and records organized. I also used CRM systems and project management tools to track tasks and stakeholder interactions.

At Discovery Group, I led the Customer Success team and coached team members, monitored performance, and analyzed customer feedback and support metrics. I also worked as a Call Centre / Technical Support Consultant, resolving customer inquiries and maintaining a 95% customer satisfaction rate.

Experience

Work history, roles, and key accomplishments

Call Centre / Technical Support Consultant

Discovery Group

Delivered professional client support through phone and email communication. Resolved customer inquiries while maintaining a 95% customer satisfaction rate.

Customer Support Technical Support Troubleshooting Ticketing Systems CRM Communication Skills Problem Solving

Team Leader

Discovery Group

Oversaw daily operations of the Customer Success team, ensuring high service standards and strong customer retention. Led, supported, and mentored team members to achieve operational and customer service objectives.

Team Leadership Customer Success Mentorship Performance Management KPI Monitoring SLA Management Workforce Planning Coaching Process Improvement Data Analysis

Online Executive Assistant

Remote

Managed end-to-end delivery of executive and administrative support activities while maintaining high standards of accuracy, confidentiality, and professionalism. Coordinated complex calendars, appointments, and virtual meetings across multiple time zones.

CRM Systems Project Management Tools Calendar Management Email Management Documentation Stakeholder Management Workflow Efficiency Process Improvement