Open to opportunities

Aobakwe Segale

@aobakwesegale

Message

Virtual administrative professional delivering reliable executive and customer support.

South Africa

Message

What I'm looking for

I seek a remote or hybrid administrative role where I can manage executive schedules, streamline processes, provide high-touch client support, and grow with a collaborative team focused on efficiency and excellent service.

I am a motivated virtual administrative and customer service professional with over five years of experience supporting executives and managing client interactions. I excel in calendar management, travel coordination, document preparation, and high-quality customer support across phone, email, and chat.

At Amazon I consistently exceeded performance targets, achieved a 95% satisfaction rate, and implemented process improvements that reduced ticket resolution time by 15%. As an executive assistant I supported a CEO with calendar and travel coordination, drafted correspondence and reports, assisted with marketing initiatives, and helped onboard new staff.

I bring reliability, efficiency, discretion handling confidential information, and a proactive approach to problem-solving. I seek roles where I can streamline administrative workflows, improve client communications, and contribute to team success.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon

May 2021 - Jan 2024 (2 years 8 months)

Delivered high-quality customer support via phone, email, and chat, achieving a 95% satisfaction rate and implementing process improvements that reduced ticket resolution time by 15%. Managed scheduling and complex issue resolution across time zones while maintaining accurate documentation for management.

Customer Support Time Zone Management Documentation Process Improvement Data Reporting Conflict Resolution

Executive Assistant

Lesso Estates

Jan 2020 - Dec 2021 (1 year 11 months)

Provided comprehensive administrative support to the CEO including calendar and travel management, drafted client correspondence and reports, and supported onboarding of 7+ staff while assisting marketing initiatives and handling sensitive client financial information with discretion.

Calendar Management Travel Coordination Executive Support document preparation Onboarding Marketing Support Confidentiality

Sales Associate

Hamleys

Jan 2016 - Dec 2017 (1 year 11 months)

Supported daily store operations and assisted customers with product selection and POS transactions, maintained store presentation standards, and contributed to seasonal promotions that improved upselling performance.

Retail Sales Customer Service Point of Sale Merchandising Visual Presentation Upselling