Thando Mabetoa

I’m a highly organized and proactive Executive Assistant and Operations Administrator with 4+ years of experience streamlining business operations, optimizing remote team workflows, and supporting executive leadership teams. I bring top-tier administrative expertise alongside a strong background in IT systems support and client relations—so technical operations translate into day-to-day execution.

In my current role as an Executive Assistant & Hiring Manager at Faith Digital Network, I provide high-level administrative and operational strategic support directly to leadership teams to shield their time and maximize executive focus. I’ve standardized, built, and managed end-to-end recruitment, interviewing, and onboarding pipelines to successfully scale a high-performing team of 15+ remote members, while coordinating complex executive schedules and cross-departmental meetings across digital media teams.

I’m also known for systems thinking in fast-paced environments. I’ve audited and overhauled internal company documentation, centralized workflows, and elevated the professional standard of client communications—along with managing technical troubleshooting, documentation correspondence, inbox triage, and meeting coordination to keep operations running smoothly.

Before executive support, I strengthened my technical foundation through customer and helpdesk work. As a Systems Support Engineer & Customer Support Consultant (Upwork), I handled complex client onboarding and software setups, resolved or escalated critical system bugs with full resolution records, and delivered high-tier technical troubleshooting and customer support. Earlier, as a Technical Support Engineer and Helpdesk Coordinator, I managed Level 1 and Level 2 helpdesk infrastructure, met strict incident response times, authored support documentation to reduce repetitive inquiries, and supported IT infrastructure projects. My Diploma in Information Technology (Gauteng City College) and Cisco Networking Academy certifications reinforce how I approach process, documentation, and technical reliability.