Gabby Hawthorn
@gabbyhawthorn
Dedicated Executive Assistant with strong leadership and organizational skills.
South AfricaWhat I'm looking for
I am an experienced Executive Assistant with a proven track record in managing teams and supporting multiple clients effectively. In my current role as a Pod Leader at SmartPA, I lead a team of Business Support Executives, implementing personal improvement plans and conducting training sessions to enhance performance. My focus on capacity planning and KPI management has ensured that our team consistently meets targets while maintaining high standards of service delivery.
Throughout my career, I have developed strong skills in client management, process improvement, and team leadership. My experience as a Business Support Executive has equipped me with the ability to manage multiple clients, coordinate complex schedules, and oversee travel arrangements seamlessly. I am passionate about fostering a collaborative work environment and continuously seek opportunities to improve processes and enhance team efficiency.
Experience
Work history, roles, and key accomplishments
Executive Assistant
SmartPA
Apr 2024 - Jun 2024 (2 months)
Managed a team of Business Support Executives while supporting three clients. Created Personal Improvement Plans, conducted training, and oversaw KPI management. Led meetings and facilitated onboarding for new hires, ensuring smooth operations and client satisfaction.
Business Support Executive
SmartPA
Jan 2023 - Jan 2024 (1 year)
Solely managed seven clients as an Executive Assistant, handling inbox and calendar management, travel arrangements, event coordination, and recruitment support. Consistently met KPI targets and contributed to process improvements.
Leasing Coordinator
Leading Edge Property Management
Jan 2021 - Jan 2023 (2 years)
Processed applications and managed move-in processes for rental properties. Communicated with owners and tenants, monitored listings, and implemented process improvements while handling administrative tasks.
Training Manager
BSI-Auto
Jan 2020 - Jan 2021 (1 year)
Scheduled software installations and provided training to team members and clients. Managed client relationships and ensured effective capacity management.
Training Consultant
BSI-Auto
Jan 2018 - Jan 2020 (1 year 11 months)
Implemented software solutions at dealerships, conducting technical installations and providing training and maintenance support to clients.
Supervisor
My Auto Care
Jan 2017 - Jan 2018 (1 year)
Supervised claims consultants, providing daily training and managing administrative tasks including spreadsheets and presentations.
Education
Degrees, certifications, and relevant coursework
Institute of Certified Bookkeepers
Junior Bookkeeper, Bookkeeping
2021 - 2023
Pursued a qualification in bookkeeping, focusing on essential accounting principles and practices, though the program remains incomplete.
IT Academy
Certified Associate in Project Management, Project Management
2019 - 2020
Completed a program focused on project management principles and practices, gaining certification as an Associate in Project Management.
Availability
Location
South AfricaAuthorized to work in
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