Open to opportunities

Fortunate Luthuli

@fortunateluthuli

Message

I keep remote teams organized, responsive, and connected to clients.

South Africa

Message

What I'm looking for

I'm looking for a remote role where I can keep operations organized, manage client communications, support teams with scheduling and workflow tracking, and build strong customer relationships.

I've supported U.S. and international clients remotely through Magic, managing inquiry inboxes, calendars, quotes, bookings, and high-volume communications across RingCentral, SMS, and email. I maintain accurate Zoho CRM client records and adapt schedules quickly for cancellations, delays, and emergency bookings.

At Second Nature UK and Outsurance BPO, I've onboarded patients into NHS-commissioned programmes, sustained monthly engagement above 75%, and achieved customer retention above 80% through proactive account management, clear communication, and tailored support.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Magic

Aug 2024 - Feb 2026 (1 year 6 months)

Managed the primary inquiry inbox and calendar, providing rapid, accurate quotes and scheduling to drive new business. Used Zoho CRM to build and maintain detailed client profiles and records, keeping data organized and accurate for the sales pipeline.

Zoho CRM RingCentral SMS Email Calendar Management Scheduling Client Communication