At Teleperformance, I supported international Airbnb customers across voice, email, and chat, handling around 40 interactions each day while maintaining a CSAT score above 95%.
I resolve booking, payment, account access, refund, and travel-related issues accurately and empathetically. I use Atrium CRM to document interactions, manage cases, follow up on resolutions, and escalate priority cases to specialist teams.
I've mentored newly onboarded agents on process knowledge, quality expectations, and best practices while collaborating with cross-functional teams to improve customer experience and operational efficiency.
I also developed an AI Virtual Mouse using Python, OpenCV, and MediaPipe, controlled through hand gestures.
