Open to opportunities

Aditya Ahire

@adityaahire

Message

I resolve high-volume customer issues across phone, chat, and email.

India

Message

What I'm looking for

I'm looking for a customer support role where I can resolve high-volume customer issues across phone, chat, and email, handle technical or account-related queries, and use clear communication to retain and support customers.

I've supported customers at Airbnb, Sky UK, and a stock brokerage, resolving booking, account, service, and technical issues across phone, chat, and email. At Airbnb, I helped guests and hosts navigate time-sensitive stay and account problems while documenting cases accurately.

I've handled high-volume brokerage support with up to eight simultaneous chats, and at Sky UK I retained customers through re-contracting, package changes, technical troubleshooting, and relevant upgrades. I communicate clearly under pressure and focus on practical solutions for difficult customer situations.

Experience

Work history, roles, and key accomplishments

Customer Support Advocate

Teleperformance

May 2024 - May 2025 (1 year)

Supported a worldwide customer base through phone and chat, helping guests and hosts with booking, stay and account-related issues. Handled last-minute and time-sensitive problems while keeping conversations calm and focused on practical solutions.

Phone Support Chat Problem Solving Documentation

Customer support Advisor retention, tech

firstsource

Sep 2022 - May 2024 (1 year 8 months)

Handled inbound phone support for a UK customer base, dealing with service, account and technical issues.
• Helped customers with TV package changes and re-contracting while working to retain customers.
• Troubleshot technical problems over the phone and guided customers through the required steps.
• Recommended suitable package upgrades based on customer requirements.

Customer service representative

Eureka outsourcing solutions

Apr 2021 - Mar 2022 (11 months)

Provided email and live-chat support in a high-volume, time-sensitive brokerage environment.
• Handled up to 8 simultaneous chats while keeping responses accurate and relevant to each customer.
• Resolved customer queries and explained account and platform-related issues clearly.
• Worked efficiently in a fast-paced environment where accuracy and response time were important.