Miguel Yupari
@miguelyupari
I create seamless guest and travel experiences while driving excursion and vacation sales.
United StatesWhat I'm looking for
I've supported guest travel and vacation planning at Marriott International, TUI Intercruises, and The Walt Disney Company, combining reservation management with concierge-style service and sales.
At TUI Intercruises, I led 20 representatives in excursion sales with nearly $20,000 sold during the 2025 season. I earned Diamond Pin recognition for exceptional service two years in a row, was selected to experience Disney, Universal, and International Drive locations, and trained new colleagues.
At Disney, I booked resort packages through live chat, averaging approximately $7,000 in daily sales, while resolving reservation and website issues for 8–10 guests per hour. I also bring experience in sports, recreation, retail operations, youth programs, customer service, and competitive soccer officiating.
Experience
Work history, roles, and key accomplishments
Welcome guests and manage check-in/check-out processes, provide concierge-style service, and manage reservations using Pinnacle hotel management system. Promote hotel services and loyalty programs while ensuring compliance with Marriott standards.
Sports, Recreation & Retail Operations
Various Organizations
Mar 2021 - Present (5 years 5 months)
Officiated competitive soccer, including MLS assignments, and supported youth sports programs, recreation facilities, and retail inventory operations. Provided customer service, membership registration, and program coordination.
Travel Liaison
TUI Intercruises
Feb 2024 - Nov 2025 (1 year 9 months)
Sold nearly $20,000 in local travel excursions, leading sales among 20 reps. Awarded Diamond Pin for exceptional service two years in a row and trained new colleagues.
E-Commerce Sales and Service Agent
The Walt Disney Company
Oct 2014 - Sep 2021 (6 years 11 months)
Assisted guests with booking Disney resort packages and vacation experiences via live chat, averaging $7,000 in daily sales. Resolved website and reservation issues via phone support and utilized multiple systems for efficient transactions.
Education
Degrees, certifications, and relevant coursework
Bellevue University
Bachelor of Science, Sport Management
Bachelor of Science degree in Sport Management from Bellevue University.
Strayer University
Master of Business Administration, Hospitality Management
MBA degree in Hospitality Management from Strayer University.
Radford University
Bachelor of Arts, Finance
Bachelor of Arts degree in Finance from Radford University.
Louisburg College
Associate of Arts, Business Administration
Associate of Arts degree in Business Administration from Louisburg College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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